Transportation Services Specialist

Domino's Corporate•Ann Arbor, MI

13d•$65,000 - $70,000•Hybrid

About The Position

Domino’s is looking for a detail-oriented and proactive Transportation Specialist to join our dynamic Supply Chain team. In this role, you’ll be at the center of our Logistics operations—ensuring that every order, from standard to expedited, is executed efficiently and on time. You’ll collaborate across teams, manage carrier relationships, support OS&D, and play a critical role in ensuring seamless transportation execution across our network.

Requirements

3+ years of experience in transportation scheduling, planning, brokerage, dispatch, or a related role.
Bachelor’s degree in Supply Chain Management, or a related field, or an equivalent combination of education and experience.
Strong understanding of transportation modes, carrier networks, freight rates, regulations, and industry best practices.
Proven ability to manage high volumes of phone and email communication in a fast-paced, deadline-driven environment.
Hands-on experience with Transportation Management Systems (TMS) and Real-Time Transportation Visibility Platforms (RTTVP) such as e2Open, OTM, BlueYonder, Manhattan, FourKites, or Project44.
Ability to support 24/7 operations, including time-sensitive expedite transportation needs.
Excellent customer service, organizational, and interpersonal communication skills.
Strong sense of urgency and ability to multitask effectively in a dynamic environment.
Proficiency in Microsoft Office, especially Excel, is preferred.

Responsibilities

Order Management: Verify and audit incoming orders to ensure accurate entry into the Transportation Management System (TMS).
Over, Short, and Damaged Support: Serve as intermediary to help resolve OS&D variances; including processing credits as necessary.
Load Planning & Optimization: Process daily and weekly orders into efficient load plans using the TMS route guide to select the optimal mode and carrier.
Tender Management: Secure carrier coverage, manage spot freight when necessary, and confirm tender acceptance with carriers.
Route Execution (Track & Trace): Monitor shipment progress to ensure on-time pickup and delivery. Maintain real-time visibility and ensure timely carrier updates in the TMS.
Exception Management: Identify and respond to in-transit exceptions. Communicate proactively with internal stakeholders and third parties to resolve issues and minimize disruptions.
Expedite Management: Collaborate with inventory and supply chain teams to plan and execute time-critical shipments. Support internal users with emergency transportation requests and oversee 3PL performance for expedited freight.
TMS Subject Matter Expert (SME): Act as a key resource for internal IT transformation initiatives related to the Delivery Hub and TMS functionality.
Process Documentation & Auditing: Maintain accurate documentation of transportation processes and perform regular audits to ensure compliance and efficiency.
Appointment Scheduling Support: Facilitate resolution of scheduling conflicts between shippers, carriers, and supply chain centers.
Rate & Accessorial Management: Maintain accurate rate records in the TMS, including the assignment of accessorial charges as applicable.
Reporting & KPI Monitoring: Generate and monitor reports to track transportation performance and key metrics.