Transportation Scheduler - SH

ROCKY MOUNTAIN CARE GROUP•Woods Cross, UT

1d•$18 - $22

About The Position

The Transportation Scheduler is responsible for the daily scheduling, coordination, and dispatching of non-emergency medical transportation services for patients, residents, and clients. This role ensures timely, safe, and compliant transportation to medical appointments, dialysis, therapy, and other healthcare-related destinations while maximizing driver efficiency and maintaining outstanding customer service.

Requirements

High school diploma or equivalent (Required)
Clear background check and clean driving record (if occasional driving is required)
No disciplinary action in effect against any healthcare-related certification/license
Excellent written and verbal communication skills
Strong organizational skills with the ability to prioritize tasks and handle pressure in a fast-paced environment
Demonstrated tact, diplomacy, and ability to maintain positive relationships with drivers, patients, healthcare staff, and the public
Ability to manage time efficiently and handle multiple changing priorities daily
Knowledge of HIPAA and patient confidentiality requirements
Detail-oriented with strong problem-solving abilities
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of team work.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, clients, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult clients, family and staff.
Must not pose a threat to the health and safety of other individuals in the workplace.
Must be able to move intermittently throughout the workday.
Meets general health requirements according to company policy, including medical and physical exams and checking immunity status to various infectious diseases.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
Effective verbal and written communication skills and ability to exercise judgement.
Ability to maintain composure in stressful situations.
Resourcefulness.
Strong leadership skills.
Maintain a positive attitude and possess the ability to work in stressful situations.
Ability to coordinate meetings, as well as set and achieve goals.
Ability to be organized and efficient.
Basic computer skills.

Nice To Haves

At least 1 year of experience in scheduling, dispatching, customer service, or healthcare coordination (Preferred)
At least 1 year of office/administrative experience (Preferred)
Proficient in Microsoft Office (Outlook, Excel, Word) and able to quickly learn routing/scheduling software (e.g., MediRoutes, RouteMatch, or similar)
CPR licensed and trained in first aid.

Responsibilities

Builds, maintains, and adjusts daily driver schedules and routes using MediRoutes (or current scheduling software) to ensure on-time performance and cost efficiency.
Receives and enters transportation requests from facilities, case managers, and internal staff.
Communicates clearly and professionally with patients, caregivers, and healthcare facilities regarding pick-up times, changes, and special needs (wheelchair, stretcher, oxygen, escorts, etc.).
Dispatches drivers in real time, monitors routes, and resolves issues such as delays, no-shows, or vehicle breakdowns.
Ensures all trips comply with company policies, state/federal regulations, and contractual requirements (Medicaid, Medicare, managed care organizations).
Monitors driver availability, call-offs, and overtime to maintain adequate coverage; finds replacement drivers when needed.
Provides education and guidance to drivers on proper documentation, vehicle use, and customer service expectations.
Serves as the main point of contact for transportation-related questions from patients, families, and company staff.
Maintains accurate records of trips, mileage, driver hours, and patient information in compliance with HIPAA.
Assists with driver onboarding, training on routing software, and ongoing performance feedback when needed.
Runs daily, weekly, and monthly reports on key metrics (on-time performance, trips per driver, no-show rates, etc.).
Stays clocked in until the end of scheduled shift and is available for on call as needed for last-minute trips or schedule adjustments.
Performs other duties as assigned by the Transportation Manager.
Treats all clients with dignity and respect.
Promotes and protects all residents’ rights.
Establishes a culture of compliance by adhering to all company policies and procedures.
Complies with standards of business conduct, and state/federal regulations and guidelines.
Follows appropriate safety and hygiene measures at all times to protect clients and themselves.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of clients to their immediate supervisor.
Protects clients from abuse, and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with company policy.
Participates in any emergency drills and trainings.
Reports work-related injuries and illnesses immediately to supervisor.
Follows established infection control policies and procedures.
As a condition of employment, completes all assigned training and skills competency.