Scheduler/Transportation

Gary and Mary West PACE • San Marcos, CA

3d

About The Position

Responsible for managing and maintaining comprehensive transportation schedules to ensure timely and efficient travel for PACE participants based on their healthcare needs. Participates as a member of the Interdisciplinary Team (IDT) and acts as a key liaison between participants, caregivers, internal departments, and external transportation vendors to support uninterrupted, high-quality care.

Requirements

• High School diploma or GED required.
• Must be able to demonstrate proficiency of Microsoft computer applications. Experience working with Electronic Medical Record system (EMR) preferred.
• Minimum of one (1) year of documented experience working with a frail or elderly population required.
• Skilled in communicating with participants, their families, and other staff members; ability to establish a helping, trusting relationship with participants.
• Ability to follow through with instructions and directions provided by supervisor, RN, QAPI coordinator, primary care physician, and/or medical director.
• Ability to utilize appropriate safety measures when providing care.
• Ability to work effectively and harmoniously as part of an interdisciplinary team, the elderly, providers of services, and peers.
• Well organized, dependable, flexible, and resourceful.
• Employees must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Job offers are contingent upon a successful pre-employment drug screen, background check, and physical assessment.

Nice To Haves

• Bilingual English Spanish strongly preferred.

Responsibilities

• In conjunction with the contracted transportation vendor, develop and maintain participant transportation schedules in alignment with care needs and appointments.
• Coordinate with interdisciplinary team (IDT) members to ensure smooth scheduling and care delivery.
• Manage all transportation requests, including center visits, external appointments, and dialysis.
• Input and track return visits, semi-annual assessments, cancellations, and changes.
• Serve as the central point of contact for families and care teams regarding transportation logistics.
• Work with vendors to arrange appropriate transportation, obtain usage data, and resolve scheduling issues.
• Utilize transportation software to provide real-time updates and estimated times of arrival.
• Perform reminder calls and document interactions in participants' electronic health records (EHR) according to PACE regulations.
• Ensure transportation services are promptly removed for disenrolled or deceased participants.
• Support leadership with transportation reports and data analysis.
• Educate participants on transportation processes and confirm upcoming appointments.
• Monitor and resolve scheduling conflicts to prevent double-booking or overlaps.
• Distribute schedules and other necessary information to the appropriate staff and/or participant.
• Interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.
• Adhere to and support the center's policies, practices, and procedures. Maintain strict participant confidentiality and adhere to all program policies and procedures.
• Participate in meetings, trainings, and additional duties as assigned, with flexibility in scheduling.

Benefits

• Generous pay and a comprehensive benefits package focused on your health and wellness.
• 11 paid holidays, 13 days of PTO, and 5 days of sick time.
• A 5% employer match to our 403(b) retirement plan.
• No on-call time - because your time matters.
• We invest in our team with an annual education allowance and a commitment to professional growth, helping you expand your skills and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED