Transportation Program Manager

Community Health Center of Southeast Kansas Inc•Pittsburg, KS

About The Position

CHC/SEK, in collaboration with Building Health, is eliminating barriers to access care and a healthy life. The Transportation Program Manager position creates and delivers innovative and sustainable rider programming to address a high priority need in CHC/SEK communities-general and public transportation. This transportation program will focus on safe, clean, reliable, and timely services, connecting riders with referrals to internal and external resources, and fleet management. This position uses data to inform and improve the rider experience and ultimately improve access to community resources.

Requirements

Bachelor's degree in business, logistics, supply chain management, or related field or equivalent experience required.
Three (3) to five (5) years of experience in transportation management or closely related work.
Must possess a valid driver’s license, as travel is required. Must maintain driving standards- no more than 2 minor or 1 major driving violations within a 3-year lookback period.
Current Basic Life Support through American Heart Association or obtain within ninety (90) days of hire.
Other required training must be completed within six (6) months from date of hire and on an annual basis. Training includes, but is not limited to CTAA Pass Basic, Defensive Driving and Wheelchair Securement.
Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
Demonstrate knowledge of the rationale of appropriate patient care.
Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
Communicates through appropriate channels. Use proper chain of command for patient complaints.
Ability to handle emergency situations calmly and effectively.
Must be computer literate, especially with Microsoft Office products.
Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
Provide customer service in accordance to the organization’s mission.
Be courteous and respectful when interacting with patients and family members.
Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.
Thorough knowledge of federal rules and regulations related to public transit systems.
Thorough knowledge of reporting requirements for publicly funded transit systems.
Strong knowledge of public transit software applications and systems.
Ability to plan, organize, coordinate, prioritize, assign, and evaluate the work of the transportation team.
Ability to gather and assess system data to identify trends, service gaps, and opportunities.
Working knowledge of transportation scheduling, fleet management, maintenance and vehicle repair.

Responsibilities

Plan, organize, and implement transportation programs and projects that support CHC/SEK’s mission and advance community health access.
Provide supervision and strategic direction for transportation services, including staff, dispatch operations, workflows, and daily service delivery.
Lead Non-Emergency Medical Transportation (NEMT) services across designated service areas, ensuring efficient deployment of resources and regulatory compliance.
Oversee KDOT and Medicaid fleet operations, including vehicle procurement, maintenance, retirement, facility requirements, and ADA accessibility compliance.
Collaborate on and manage transportation grants (including KDOT 5310 and 5311), ensuring compliance with funding requirements, reporting obligations, and budget reconciliation.
Oversee transportation billing processes, ensure timely invoicing, track reimbursement, and prepare required financial reports.
Manage preparation for federal and state audits/inspections (e.g., KDOT, DOT), ensuring documentation accuracy and program compliance.
Coordinate vehicle safety standards, driver education, and ongoing staff training to promote high safety standards and quality customer service.
Maintain and monitor data management and dispatch systems to ensure accurate scheduling, fleet utilization, and reporting.
Review and resolve customer complaints promptly to maintain service quality and satisfaction.
Cultivate community partnerships, collaborate with local government units, and participate in coordinated transit district and professional meetings to stay current on community needs, trends, and best practices to shape program goals.
Assist with driving responsibilities during peak periods or staffing shortages, as needed.