TRANSPORTATION DISPATCH AND SUPPORT

Albuquerque Public Schools•Albuquerque, NM

32d

About The Position

The Dispatcher coordinates the daily operations (driver, routing and vehicle activities) necessary to assure safe, on-time service and customer satisfaction. Maintain the highest level of ethical behavior with our customers, fellow employees and community we serve ESSENTIAL FUNCTIONS: An individual in this role must be able to perform the following functions with or without reasonable accommodation: Generating and maintaining a master list of all routes and trips Maintaining current, organized files on each route; ensuring that all files include information needed to describe the route, contract details, program details, school information, maps, vehicle and driver assignments, passenger lists, etc. Assisting Drivers with routing directions and communicating special service requirements Assigning activities and special trips to Drivers pursuant to established policies and procedures Notifying the Student Transportation Department of all changes in route assignments, emergency situations, accidents, break-downs, or any other event disrupting service Maintaining route compliance Coordinating vehicle service schedules with Maintenance Supervisor to ensure uninterrupted service on assigned contracts Maintaining current list of all available Cover Drivers and spare vehicles Assigning Cover Driver to routes when regular Driver is absent Coordinating emergency response network when there is a problem on a route. Submitting required reports and paperwork to Location Supervisor in a timely manner Encouraging compliance with district policies and procedures; discussing any breach of policy or procedure noted with Location Supervisor Exercising discretionary judgment as necessary to ensure that routes and trips are performed safely and on-time Becoming thoroughly familiar with the bus fleet assigned to the location Ensure appropriate, accurate routing materials are developed and available to the Drivers Monitor on-time performance. Document and manage customer or employee complaints. Prepare and submit requires reports in a timely manner. Help train or test new driver candidates. Other duties as assigned.

Requirements

High School Diploma or equivalent required. Associates Degree preferred.
Minimum of 6 months experience in a driving position. Bus driving position preferred.
Current Commercial Driver's License with Air Brake, Passenger, and School Bus Endorsement or obtained within 60 days.
SBDI or State Examiner certifications obtained within 1 year

Nice To Haves

Knowledge of routing and local area / streets
Proficient in the use of computers, Microsoft Office applications such as Word, Excel, Outlook; and Transportation applications or other routing software.
Excellent interpersonal skills with well-developed written and verbal communication skills
Mapping and routing skills
General math skills with strong attention to detail
Ability to work in a consistently fast-paced environment
Well-developed multi-tasking skills and time / priority management skills
Bilingual preferred.

Responsibilities

Generating and maintaining a master list of all routes and trips
Maintaining current, organized files on each route; ensuring that all files include information needed to describe the route, contract details, program details, school information, maps, vehicle and driver assignments, passenger lists, etc.
Assisting Drivers with routing directions and communicating special service requirements
Assigning activities and special trips to Drivers pursuant to established policies and procedures
Notifying the Student Transportation Department of all changes in route assignments, emergency situations, accidents, break-downs, or any other event disrupting service
Maintaining route compliance
Coordinating vehicle service schedules with Maintenance Supervisor to ensure uninterrupted service on assigned contracts
Maintaining current list of all available Cover Drivers and spare vehicles
Assigning Cover Driver to routes when regular Driver is absent
Coordinating emergency response network when there is a problem on a route.
Submitting required reports and paperwork to Location Supervisor in a timely manner
Encouraging compliance with district policies and procedures; discussing any breach of policy or procedure noted with Location Supervisor
Exercising discretionary judgment as necessary to ensure that routes and trips are performed safely and on-time
Becoming thoroughly familiar with the bus fleet assigned to the location
Ensure appropriate, accurate routing materials are developed and available to the Drivers
Monitor on-time performance.
Document and manage customer or employee complaints.
Prepare and submit requires reports in a timely manner.
Help train or test new driver candidates.
Other duties as assigned.