About The Position
The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Requirements
- Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
- Experience in customer service position preferred
- PC literate to include Microsoft Office products such as Word, Excel, and Outlook
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to multitask.
Nice To Haves
- Experience in customer service position preferred
Responsibilities
- Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person
- Receives orders or changes in service
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
- Processes and inputs all customer orders and receipts
- Runs stock reports to check for product availability
- Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
- Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
- Traces orders as required
- Notifies customers of any activity concerning their merchandise, including shipping and tracing information
- Assures proper invoicing of accounts by verifying computer generated invoices
- Reports customer feedback to management, including any signs of customer dissatisfaction
- Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Completes paperwork associated with orders, including the maintenance of customer files
- Performs clerical work as required, including answering phone calls, operating various office
Benefits
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and parental leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community.
- + more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
