Transportation Coordinator

Aston Carter•Crete, NE

7d•$24 - $26•Hybrid

About The Position

This remote role focuses on ensuring timely follow-up and delivery of loads. The position requires close coordination with corporate supply chain representatives, third-party carriers, distribution centers, sister production plants, and customer distribution centers to meet customer demand and ensure on-time delivery. The role involves scheduling and tracking outbound and inbound loads, capturing delivery information, and assisting the Transportation Manager with reporting functions.

Requirements

High School Diploma required; college education preferred.
Minimum of 2 years experience in customer service within a manufacturing or transportation environment.
Proficiency in web-based systems such as SAP and Microsoft Excel.
Strong verbal and written communication skills.
Analytical decision-making and good judgment.
Strong interpersonal skills and the ability to handle shifting priorities.
Proficiency in Microsoft Office Word, Excel, and Outlook.

Nice To Haves

Transportation and logistics experience preferred.
Experience in a tactical and fast-paced office environment.
Strong customer service skills.
Ability to thrive in a team environment and embrace change.

Responsibilities

Follow up on loads to determine on-time delivery and document appropriate reason codes if delivery fails.
Track daily loads in FourKites and update the system with new delivery information.
Exceed on-time pick-up and delivery expectations through proactive analysis and scheduling orders for optimal product fill rates.
Communicate consistently and professionally with carriers and customers, handling difficult situations and service failures.
Manage detention, benchmark rate achievement, and expedite decisions while controlling costs.
Contact carriers to obtain load status and monitor shipments for on-time delivery.
Tender loads to carriers and manage routing guide assignments.
Notify relevant groups of product supply issues and work to resolve them.
Schedule appointments with shippers/receivers and update necessary systems.
Consolidate customer orders into full truckloads when necessary.
Review and correct EDI 214 errors, manage customer returns, and process detention approvals.
Actively manage on-time performance and fill rates through reason code application and cleanup.
Request EDI setup for new carriers and lead training sessions for Carrier Contacts.