Transportation/Program Support Staff

Maine Immigrant & Refugee Services•Auburn, ME

4d•$20 - $20•Onsite

About The Position

The Transportation Coordinator / Program Support Staff is responsible for providing safe, timely, and reliable transportation for MEIRS clients while also serving as a program and administrative support resource across departments. When transportation needs are limited or unavailable, this position supports the Medical, Resettlement, and other MEIRS teams through documentation assistance, filing, file reviews, and data entry. This role requires flexibility, professionalism, strong organizational skills, and a commitment to serving immigrant and refugee communities. The employee must maintain a valid driver’s license and personal auto insurance with minimum liability limits of $100,000 / $300,000 when transporting clients.

Requirements

This role requires flexibility, professionalism, strong organizational skills, and a commitment to serving immigrant and refugee communities.
The employee must maintain a valid driver’s license and personal auto insurance with minimum liability limits of $100,000 / $300,000 when transporting clients.
Must be willing to drive an agency van and use a personal vehicle when required
Must pass required background checks
Maintain a valid driver’s license and clean driving record
Maintain personal vehicle insurance with minimum $100,000 / $300,000 liability coverage

Responsibilities

Transport clients to and from medical appointments, pharmacies, resettlement-related meetings, employment activities, and other approved destinations
Transport packages, furniture, supplies, and agency materials as needed
Arrive at all pick-up and drop-off locations on time according to daily schedules
Coordinate daily with the Medical Team Lead regarding transportation sheets and schedules
Manage, update, and maintain Salesforce transportation scheduling daily, ensuring accuracy of appointments, locations, times, notes, and staff assignments
Ensure all completed transportation services are entered into Salesforce on the same day services are provided
Maintain an up-to-date Google Calendar reflecting transportation availability and limitations
Report to the MEIRS Main Street office by 8:00 AM daily (unless otherwise approved) to review the transportation plan for the day
Assist clients during medical and pharmacy visits, including: Supporting the check-in process Ensuring MaineCare cards are presented Assisting clients in requesting interpreter services as needed
Schedule and support Modivcare and MANA transportation services with clients as directed
Remind clients of upcoming appointments as requested by the Medical Team Lead
Communicate professionally with medical providers, service providers, and partner agencies
Utilize personal vehicle and/or agency van as required
Plan routes considering traffic, weather, and construction delays
Use navigation tools to determine the most efficient routes
Ensure vehicles are clean, fueled, and ready for use
Coordinate oil changes, routine maintenance, and vehicle repairs
Maintain accurate mileage, fuel, and repair records
Provide administrative and program support to the Medical Team, Resettlement Team, and other MEIRS programs when transportation needs are limited or unavailable
Assist the Resettlement Team with: Document preparation and organization Filing and maintaining physical and electronic client records File reviews for completeness, accuracy, and compliance Scanning, copying, and organizing intake, eligibility, and supporting documents
Support Salesforce data entry and maintenance related to transportation, appointments, and service delivery
Review Salesforce transportation records for accuracy, completeness, and compliance, and correct errors as needed
Track and document transportation and support services accurately
Enter data into MEIRS systems and other databases in a timely and accurate manner
Prepare narrative and statistical reports as requested by supervisors
Assist with coordination of services across MEIRS programs to minimize service gaps
Maintain confidentiality and comply with HIPAA and MEIRS data protection policies
Attend weekly medical team meetings and group supervision
Participate in staff meetings, trainings, and cross-departmental coordination
Work collaboratively with MEIRS staff and community partners to support client needs
Must be willing to drive an agency van and use a personal vehicle when required
Must pass required background checks
Maintain a valid driver’s license and clean driving record
Maintain personal vehicle insurance with minimum $100,000 / $300,000 liability coverage
Submit timesheets, mileage logs, Salesforce transportation updates, and expense reports accurately and on time
Ensure all transportation and support activities are documented in Salesforce and MEIRS systems in accordance with agency, funder, and compliance requirements
Demonstrate commitment to the mission and values of MEIRS
Follow MEIRS Personnel, Accounting, Administrative, and Program Policies and Procedures
Work respectfully and collaboratively with staff, clients, and community partners
Perform duties in a conscientious, cooperative, and timely manner with attention to detail
Arrange interpreter services when necessary