Transportation Coordinator (Delivery Fleet) - Temp

Farmer's Business Network

17h

About The Position

The Temporary Transportation Coordinator will report to the Manager of Transportation and Logistics and play a critical role in managing FBN Fleet performance, monitoring deliveries, closing loads, and ensuring communication flows smoothly between the FBN drivers, the transportation team, and other internal stakeholders. In this role, you will be directly interacting with customers and drivers to ensure the smooth execution of deliveries and address any issues. This role is essential to maintaining operational efficiency, particularly during our busy season, by ensuring timely deliveries and accurate payments.

Requirements

• Strong time management and organizational abilities.
• Detail-oriented with the ability to work independently.
• Excellent problem-solving skills.
• Strong interpersonal and communication skills to build effective internal and external relationships.
• Comfortable communicating directly with customers, farmers, and drivers.
• Adaptability to new technologies and evolving responsibilities.

Nice To Haves

• 2-4 years of experience working in customer service related field
• 2-4 years of experience in transportation management.
• Experience with TMS software (E2Open preferred).
• Experience with NetSuite (preferred).
• Experience with Salesforce (a plus).

Responsibilities

• Monitor, review and resolve any proof of delivery collection of paper work related to transportation loads, collaborating with all sites and drivers.
• Review transportation paperwork for accuracy and finalize loads within the TMS.
• Proactively manage deliveries in progress, ensuring on-time arrivals and addressing any potential issues.
• Communicate directly with customers to confirm & adjust deliveries timing and resolve delivery concerns.
• Analyze transportation data in spreadsheets and take on ad-hoc projects related to deliveries, delivery dates, and payment issues.
• Assist with any fleet maintenance and rentals needed.
• Investigate and resolve delivery issues in TMS and with carriers, while partnering with the Customer Experience team to address customer concerns.

Benefits

• equity compensation (dependent upon job level)
• incentive/bonus plans (dependent upon position)
• paid holidays plus an additional floating holiday
• work flexibility including paid time off and remote work if your role is eligible
• parental leave
• benefits including but not limited to: medical, dental, vision, wellbeing, short & long term disability, life insurance, 401k, HSA employer contributions, and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees