Transportation Associate

Mass General Brigham•Somerville, MA

1d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance its mission. As a not-for-profit organization, it supports patient care, research, teaching, and community service, striving to provide exceptional care. The organization believes that high-performing teams drive groundbreaking medical discoveries and invites all applicants to join and experience being part of Mass General Brigham. This Transportation Associate role is responsible for the safe, efficient, and courteous transportation of patients within the hospital premises. The associate ensures that patients are transported to and from various departments in a manner that prioritizes their comfort and safety. The position is full-time, 40 hours a week, Monday through Friday, from 5:30 am to 2:30 pm. Mass General Brigham is an Equal Opportunity Employer, committed to providing reasonable accommodation for individuals with disabilities.

Requirements

High School Diploma or Equivalent required (experience can be accepted in lieu of a degree)
Class D Passenger Vehicle Driver's License [State License]
Previous box truck, smaller truck driving experience
Ability to handle patients with care, demonstrating empathy and patience
Strong communication and interpersonal skills
Ability to work effectively in a team and in a fast-paced environment
Basic knowledge of medical terminology and hospital procedures
Ability to lift and maneuver patients and equipment safely

Nice To Haves

Experience in a healthcare or customer service role 1-2 years preferred

Responsibilities

Safely transport patients using hospital-provided wheelchairs, stretchers, or beds to designated departments or locations.
Assist patients with boarding and disembarking as needed, ensuring comfort and safety throughout the process.
Interact with patients and their families in a compassionate and professional manner.
Address patient concerns or needs promptly and respectfully.
Communicate effectively with nursing staff, physicians, and other healthcare professionals to coordinate patient transport needs.
Report any changes in the patient's condition or concerns to the appropriate medical personnel.