Transport Team Lead

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

About The Position

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care Under the direction of the Security and Emergency Manager, the Transport Team Lead is responsible for direct supervision of the Patient Transport team and administration of the fleet vehicle program. This includes coordinating and collaborating with multiple departments to assess transportation needs, coordinating daily transport schedules, ensuring regulatory standards for company-owned vehicles are maintained, and assisting the organization with planning for vehicle acquisitions.

Requirements

High school diploma or GED
Must have a valid State of Michigan driver's license
Chauffeur license required to obtain within first 30 days of employment
Must, within 90-day training period become certified in Basic Cardiac Life Support.
Customer service experience (Health Care industry preferred)
Ability to work flexible schedules and extended hours as needed.
Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).
Must have problem resolution skills
Must have ability to manage multiple priorities and multi-task
Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift.
Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence
Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form

Nice To Haves

Bilingual
Previous Fleet Management Experience

Responsibilities

Patient Transport Program Oversight
Provides direct supervision, training, and development for patient transport personnel including developing a team that provides a warm and welcoming atmosphere for patients.
Ensures compliance with appropriate regulatory requirements.
Collaborates with the Inpatient Access team and other departments to ensure patient transport needs are met.
Conducts inter-departmental training for staff on appropriate use of wheelchair tie-downs and transport procedures.
Is available to provide direct transportation support as needed in the event of increased demand or low staffing.
Fleet Management
Primary oversight for the Mary Free Bed Rehabilitation Vehicle Fleet including assisting stakeholders with scheduling and securing routine maintenance for company-owned vehicles.
Maintains accurate records of all company-owned vehicles and approved drivers.
Completes the administration of gas card program.
Assists leadership with fleet acquisition planning by tracking vehicle mileage and maintenance expenses.
Ensures all vehicles have appropriate safety equipment as determined by regulatory agencies.
Maintains vehicle registrations and collaborates with Risk Management to ensure appropriate insurance coverage is maintained for all company-owned vehicles.
General Responsibilities
Ensures a safe and secure environment during transport for the patient and their belongings
Drives company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness, and decision-making abilities.
Transports patients, visitors, or other guests to different areas of the MFB campus by wheelchair or escorting them as needed.
Protects all hospital patient and staff confidentiality.
Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis.
Maintains positive appearance and professional image
Adheres to hospital policies
Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate.
Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associate
Uses verbal communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations.
Utilizes computers and related software (Microsoft Office).
Performs other duties as assigned.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.