Transport / Ip (Trip) Noc Technician

Leidos•Shiloh, IL

21h

About The Position

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB, IL. Due to contract requirements, US Citizenship is required along with a current Secret clearance. Responsible for assisting with the following duties: Create, update, and monitor incident tickets using ServiceNow/ ITSM. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers. Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Support fault isolation and diagnose network issues, including testing and troubleshooting. Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages. Restore networks and services to full operation, ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation. Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training, SOPs, and tools within O&M.

Requirements

Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
Availability: Ability to work in a 24/7 operational environment.
Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
Network Knowledge: General understanding of network topologies, including both transport and IP.
Security Clearance: Active Secret security clearance with the capability to obtain and maintain a Top-Secret security clearance.
High school and 1-3 years of experience.

Nice To Haves

Experience in a tech control facility or cyber transport operations.
Familiarity with circuit actions and vendor management.
Knowledge of IP architecture.
Experience in a Telco NOC or with inside or outside plant operations.
Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Responsibilities

Create, update, and monitor incident tickets using ServiceNow/ ITSM.
Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
Monitor network events and element management failures 24/7/365.
Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
Support fault isolation and diagnose network issues, including testing and troubleshooting.
Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service.
Provide global situational awareness support and updates on outages.
Restore networks and services to full operation, ensuring compliance with SLAs.
Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance.
Maintain general knowledge of training, SOPs, and tools within O&M.