Clerk, Dispatcher & Billing

UPMC•Williamsport, PA

6d•Onsite

About The Position

We are seeking a detail‑oriented and customer‑focused professional to join our team in a full‑time Dispatch and Billing role supporting patient transport services. This position offers a predictable, rotating schedule with extended time off built in, making it easier to plan work and personal commitments. In this role, you’ll coordinate both emergency and non‑emergency inter‑facility patient transports while managing related dispatch and billing functions. You’ll serve as a key point of communication between transport agencies, internal teams, and customers—helping ensure timely, safe, and accurate transport services. Why This Role Stands Out Predictable rotating schedule with built‑in extended time off Engaging role that blends coordination, customer service, and administrative work Direct impact on patient care and transportation efficiency Collaborative team environment focused on safety and service excellence

Requirements

High school diploma or equivalent required
Strong communication, organization, and multitasking skills
Ability to work effectively in a fast‑paced, customer‑focused environment
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Nice To Haves

Medical secretary or healthcare administrative training preferred
One year of customer service experience preferred
One year of computer experience, including data entry and use of office systems, preferred

Responsibilities

Schedule and coordinate all patient transport requests, including ambulance and custodial coach services
Assign transport units, arrange crew schedules, and coordinate back‑up or ALS coverage when needed
Communicate transport details clearly between requesting departments and transport providers
Maintain accurate dispatch logs and schedules
Complete ambulance billing, resubmissions, and follow‑up as needed
Manage accounts receivable, collections, and coordination with collection agencies
Accept customer payments (cash, credit/debit, or check) and issue receipts
Assist with monthly close, deposits, and reporting
Generate daily and monthly productivity and volume reports
Respond to questions and resolve concerns related to transports or billing
Demonstrate a strong commitment to safety, accuracy, and service excellence
Identify opportunities to improve efficiency, reduce risk, and enhance patient safety
Follow all organizational and departmental policies and procedures
Actively model Service Excellence behaviors by treating all patients, families, and colleagues with care, dignity, and respect
Take ownership of ongoing learning, performance improvement, and personal development