Transport Coordinator

CareFlite•Dallas, TX

2d•Onsite

About The Position

Position Summary The Transport Coordinator serves as a critical liaison between CareFlite and hospital partners, ensuring that patients are fully prepared for safe, timely transport. This role focuses on coordinating documentation, facilitating communication with hospital staff, and supporting operational readiness for transport teams. The Transport Coordinator embodies CareFlite’s mission and core values by delivering exceptional customer service, fostering collaboration, and promoting efficiency throughout the transport process. Success in this position requires strong organizational skills, attention to detail, and the ability to work independently while maintaining professionalism under pressure.

Requirements

High school diploma or equivalent
Current Texas Class C driver’s license
BLS CPR certification (or ability to obtain within 90 days of hire)
Must have excellent communication and negotiation skills
Written and oral communications are clear and concise
Knowledge of Logis, Outlook, Teams, Office 365

Nice To Haves

Current Texas State EMT certification (preferred)

Responsibilities

Act as an advocate for hospital customers and patients.
Serve as role models for employees and a representative of CareFlite to the facility they are working with.
Collaborate with appropriate hospital staff to assist in attaining prior authorization and PANs for transport as needed.
Demonstrate a clear and accurate understanding of paperwork and CAD system, as demonstrated by complete and accurate paperwork/CAD entries.
Serve as a liaison between CareFlite transport teams and facility staff.
Motivate crews efficiently and professionally.
Circulates throughout the floors and ED departments to increase awareness of CareFlite and help improve the on-time percentage.
Prepare the patient and their belongings, so they are ready when the transport team arrives.
Ensure that all required transport paperwork is included and waiting for the crew, and that it is documented to ensure compliance.
Make logical, immediate decisions based on a clear understanding of CareFlite’s core values, policies, and procedures.
Adheres to privacy laws regarding patient information and confidentiality.
Responsible for ensuring that CareFlite is perceived positively by its customers by conducting all interactions in a professional, courteous, and customer-friendly manner.
Communicates positively with patients, family members, medical personnel, Social Workers, management, and co-workers.
Actively participate in quality assurance/improvement activities as directed by the Customer Success Managers.
Be tolerant of diversity within the work setting and will address co-workers and facility personnel in a respectful manner at all times.
Constructive criticism of a co-worker, supervisor or manager will be offered in a private setting and delivered positively and respectfully.
Provide clear, concise, and complete information when working with staff.
Has active listening skills and promotes tolerance of diversity in the workplace.
Actively promotes teamwork and cooperation with other CareFlite and/or hospital, fire department, EMS, and other customers’ personnel.
Manage time appropriately to ensure that all areas of their job responsibilities are adequately covered.
Actively seeks out additional assignments or assists co-workers and facility personnel with their tasks when they have completed their assigned tasks.
Work independently, without direction, and can be relied upon to complete tasks without constant supervision.
Exceptional ability to work respectfully with others, with all manners of communication and operation during times of peak volume.
Completes end-of-shift reports daily while reporting any facility-related issues to the Customer Success Managers.
Demonstrates a positive approach to problem-solving and utilizes the chain of command appropriately to resolve work-related issues.
Possesses and demonstrates sound judgment and objectivity in decision-making, including sound (airworthiness determinations/clinical determinations/business determinations).
Adheres to the CareFlite Code of Ethics and Professional Conduct.
Maintains ethical, courteous, and professional behavior, which reflects favorably on CareFlite.
Maintains professional appearance and hygiene at all times.
Seeks out knowledge in areas of expertise is teachable, and receptive to constructive feedback.
Exhibits a positive attitude in support of CareFlite and CareFlite/hospital management.
Refrains from making negative comments about CareFlite, the hospital, and/or the staff.
Attends staff meetings as required by policy.
Personal issues will be addressed outside the workplace.