Patient Transport Coordinator

Lehigh Valley Health Network • Allentown, PA

2d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Coordinates and monitors patient transportation services and equipment through the utilization of logistics software. Ensures positive patient, customer, and staff satisfaction, proper priority standards, and productivity of personnel. Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.

Requirements

• High School Diploma/GED
• Ability to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.
• Ability to interpret data from software reports.
• Knowledge of medical terminology.
• Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.
• Must be able to accurately record information provided by software and write legibly.
• American Heart Association Basic Life Support - State of Pennsylvania
• DL - Driver's License_PA - State of Pennsylvania
• Lift and carry 40-50 lbs.
• Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight.
• Frequent to continuous standing/walking.
• Patient transporters can walk 8-10 miles per shift.
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Nice To Haves

• 2 years Customer Service Experience
• 1 year Previous dispatch or transport coordination experience
• DL - Driver's License_PA - State of Pennsylvania

Responsibilities

• Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
• Prepares daily reports for both the transport and bed cleaning management.
• Interacts effectively with peers and customers and assumes responsibility for the professional development of self and others.
• Maintains relationships between agencies/departments for effective transport coordination.
• Assists in the development and implementation of processes and policies and collects and tracks data on volumes.
• Assists in training other staff members performing this role and others involved in the process.
• Develops, implements and maintains effective and professional office practices and procedures.
• Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.
• Adjusts staffing numbers based on department needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees