Patient Transport Service Coordinator

Trinity Health•Silver Spring, MD

1d•$18 - $25

About The Position

Monitors In-House Transport requests and prioritizes and dispatches transporters to optimize efficient patient flow between departments. Performs a valued customer service by expediting transport requests based on patient needs. Communicates all urgent service needs to the Transport Supervisor and/or Lead Transporter.

Requirements

High school graduate or GED required.
Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Must speak, read, write, and comprehend English.
Excellent interpersonal communication and relationship skills.
Strong customer service skills with the ability to resolve issues with tact and diplomacy.
Ability to organize, plan, coordinate, and schedule tasks and personnel.
Ability to consistently monitor/distribute work evenly among the staff to ensure the timely transport of patients.
Ability to field a large volume of calls and maintain high standards of customer service.
Ability to start and complete multiple tasks and assignments in a timely manner.
Ability to make independent decisions under minimal supervision that are consistent with department goals and satisfying to the customer.
Proficient in computer software i.e., Microsoft products.
Must be able to manipulate computer systems programs and software.

Nice To Haves

A minimum of one year of customer service experience in a healthcare setting is preferred.

Responsibilities

Ensures customer satisfaction by providing timely and accurate information.
Must provide thorough and timely follow-up via phone calls and documentation.
Identifies and researches complaints and questions related to transport.
Assign transporters breaks in a fair, consistent and timely manner.
Dispatches and assigns work to staff using timing guidelines.
Monitors locale of transporter according to established guidelines.
Tracks progress of calls until successfully concluded.
Coordinates and prioritizes transporters and transport requests to optimize patient flow, efficiently uses resources so overall patient transport times are under department goals.
Inform Manager of trends and/or recurrent problems identified.
Responsible for transmitting accurate information into computer systems so that patient information is correct and patients are transported properly and safely in an efficient manner.
Interacts with customers with a high level of customer service.
Communicates with departments/units regarding delays with patients.
Resolves customer complaints and inquiries with tact and diplomacy providing frequent and appropriate follow-up with each customer.
Serves as a role model/resource for other team members and exhibits flexibility and adaptability to change in department practices.
Willing to work until jobs are complete in emergent situations.
Utilizes work time productively.
Uses communication tools appropriately (phones, pagers, and computers).
Reports directly to the Manager of Transport Services/Designee or to Administrative Coordinator in absence of Departmental supervisory personnel.