Transplant Care Scheduler

Fresenius Medical Care•College Park, GA

7d•Remote

About The Position

Associate will assist registered nurses with scheduling and care coordination for patients in the Transplant Care Navigation program (TCN). Duties may include but are not limited to supporting patients in a variety of care coordination activities. Responsibilities involve services provided telephonically, email and texting. Charting, coordination and scheduling of patient appointments. Confirm patient intent and attendance of appointments. Reschedule any missed appointment. Assist registered nurses in obtaining test results. Confirm insurance authorization where appropriate. Under supervision, utilizes established procedures to perform routine assigned tasks. Completes specific competency skills checklist required for job roles. May vary from transplant center to transplant center. Utilizes critical thinking, time management and detailed knowledge of the Care Navigation Program to facilitate the coordination of patient scheduling. Communicates and coordinates with patient and care partners to ensure scheduling attendance. Communicate any potential issues to supervising Registered Nurse and/or management staff. Documents all activities completed and updates charts within the patients' medical record(s). Maintains current knowledge of the departmental program software and the Company's clinical information systems. Assists with various projects assigned by direct supervisor. Learning to use professional concepts. Apply company policies and procedures to resolve routine issues. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Build stable working relationships internally. Normally receive specific, detailed instructions on all work. If applicable, refer to Lead Scheduler or TCN for assistance with day-to-day problems that may arise. Escalates issues to supervisor/manager for resolution, as deemed necessary. Performs other related duties as assigned. Participation in and documentation of training as needed for each Transplant Center The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a work from home role. Day-to-day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned Centers for training only. Travel to Organizational Meetings may be required. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Let’s stay connected! Joining our talent network allows us to send you new job opportunities!

Requirements

Associates degree required
1 - 2 years' related experience
At least 1 -year experience in clinical setting preferred
Ability to communicate and collaborate effectively and professionally with staff, providers, vendors, and patients in a telephonic environment
Prior remote employee experience is strongly preferred
Ability to multitask and prioritize in a fast-paced environment
Ability to operate basic office equipment such as telephones and computers
Advanced interpersonal skills and ability to handle sensitive and confidential situations and retain confidentiality
Must be capable of clear and timely written/verbal communication with peers, professional staff, providers, and management
Must have good working knowledge of computer systems with emphasis on Word, Excel, and other programs related to the position
Must have a HIPPA-compliant workspace in the home with non-satellite, high-speed internet of more than 20 Mbp

Nice To Haves

EPIC proficiency highly preferred
Complex scheduling experience highly preferred, preferably in transplant.
Scheduling training preferred

Responsibilities

supporting patients in a variety of care coordination activities
services provided telephonically, email and texting
Charting, coordination and scheduling of patient appointments
Confirm patient intent and attendance of appointments
Reschedule any missed appointment
Assist registered nurses in obtaining test results
Confirm insurance authorization where appropriate
Completes specific competency skills checklist required for job roles
Utilizes critical thinking, time management and detailed knowledge of the Care Navigation Program to facilitate the coordination of patient scheduling
Communicates and coordinates with patient and care partners to ensure scheduling attendance
Communicate any potential issues to supervising Registered Nurse and/or management staff
Documents all activities completed and updates charts within the patients' medical record(s)
Maintains current knowledge of the departmental program software and the Company's clinical information systems
Assists with various projects assigned by direct supervisor
Apply company policies and procedures to resolve routine issues
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Build stable working relationships internally
refer to Lead Scheduler or TCN for assistance with day-to-day problems that may arise
Escalates issues to supervisor/manager for resolution, as deemed necessary
Performs other related duties as assigned
Participation in and documentation of training as needed for each Transplant Center