Home Care Scheduler

ADP•Cherry Hill, NJ

About The Position

Aleph Home Care, a department of Jewish Federation of Southern NJ, is looking for an experienced Home Care Coordinator / Scheduler to work in our home care department. Aleph Home Care's comprehensive services and reliable, dedicated professionals provide families with the assurance that their loved ones are receiving the highest quality care possible, in a familiar and secure setting. Aleph Home Care serves many south Jersey communities including Camden, Burlington, Gloucester and Cumberland counties.Job responsibilities:Manages and help to create the policies that the aides and companions must follow. Oversee and manage caregivers, which includes schedules, discipline, and performance management. Oversee the written disciplinary documents in regard to the CHHAs behavior in the field (non-clinical). overseeing time off requests, and educating the aides on the time sheets process Assist in managing daily office activities which include requesting credentialsInterview, hire and evaluate home health aide personnel in accordance to company policy. Match, assign and schedule caregivers based on skill level, availability and client requirements and their assessment. Communicating with clients, families on an ongoing basis Responsible for the large daily volume of incoming phone calls/emails that oversee the aides schedules. Provides aide coaching sessions when needed Document all staff absences per agency protocol and communicate unusual trends and patterns to Operations Coordinator Participate in On-Call rotation Follows company policies and procedures.

Requirements

BA degree required
3-5 years experience in similar role
Exceptional customer service and communication skills
Strong interpersonal skills
Management and supervisory experience
Attention to detail
Proficient skills with computers, software and office equipment required

Responsibilities

Manages and help to create the policies that the aides and companions must follow.
Oversee and manage caregivers, which includes schedules, discipline, and performance management.
Oversee the written disciplinary documents in regard to the CHHAs behavior in the field (non-clinical).
Overseeing time off requests, and educating the aides on the time sheets process
Assist in managing daily office activities which include requesting credentials
Interview, hire and evaluate home health aide personnel in accordance to company policy.
Match, assign and schedule caregivers based on skill level, availability and client requirements and their assessment.
Communicating with clients, families on an ongoing basis
Responsible for the large daily volume of incoming phone calls/emails that oversee the aides schedules.
Provides aide coaching sessions when needed
Document all staff absences per agency protocol and communicate unusual trends and patterns to Operations Coordinator
Participate in On-Call rotation
Follows company policies and procedures.