Transitional Care Center Scheduler

Sutter Health•San Francisco, CA

1d•Onsite

About The Position

This position is responsible for obtaining all necessary information to register and financially clear patients. The scheduler acts as a key resource, providing functional guidance and direction to new employees, and resolving problems using sound judgment and initiative. The role fosters an environment of continuous improvement in business processes and services. Key responsibilities include issue identification, assessment, and resolution, as well as technical support to ensure desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures. The scheduler also oversees the collection of information during the registration workflow process to ensure efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient, and Outpatient service areas, specifically related to hospital billing and compliance.

Requirements

HS Diploma or General Education Diploma (GED)
2 years of recent relevant experience
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings
Working knowledge and understanding of insurance and medical terminology
Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge
Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems
Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
Possess verbal and written communication and active listening skills
Accuracy and attentiveness to detail required
Decision making and problem solving skills
Must be able to work concurrently on a variety of tasks/projects in diverse environment
Ability to meet or exceed targeted customer service, productivity and quality standards
Computer proficiency skills required
Requires the ability to work with and maintain confidential information

Responsibilities

Obtains all necessary information to register and financially clear patients
Acts as a key resource by providing functional guidance and direction to new employees
Resolves problems, using sound judgment and initiative as workflow requires
Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
Responsible for providing issue identification, assessment, and resolution
Provides technical support in order to achieve desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures
Oversee the collection of information that is obtained during the registration work flow process to ensure efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient and Outpatient service areas related to hospital billing and compliance