Transitional Care Center Scheduler

Sutter Health•San Francisco, CA

1d•Onsite

About The Position

This position is for a Transitional Care Center Scheduler at CPMC-California Pacific Med Center Van Ness within Sutter Health. The role involves obtaining all necessary information to register and financially clear patients. The scheduler acts as a key resource, providing functional guidance and direction to new employees, resolving problems, and using sound judgment and initiative as workflow requires. They help foster an environment of continuous improvement in business processes and services. Responsibilities include issue identification, assessment, and resolution, as well as technical support to ensure desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures. The role also oversees the collection of information during the registration workflow process to ensure efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient, and Outpatient service areas, specifically related to hospital billing and compliance. Sutter Health values and supports the unique talents and strengths of its employees, empowering them to apply their passion for healing in innovative ways to care for patients and their families.

Requirements

HS Diploma or General Education Diploma (GED)
2 years of recent relevant experience.
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
Working knowledge and understanding of insurance and medical terminology.
Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
Possess verbal and written communication and active listening skills.
Accuracy and attentiveness to detail required.
Decision making and problem solving skills.
Must be able to work concurrently on a variety of tasks/projects in diverse environment.
Ability to meet or exceed targeted customer service, productivity and quality standards.
Computer proficiency skills required.
Requires the ability to work with and maintain confidential information.

Responsibilities

Obtains all necessary information to register and financially clear patients.
Acts as a key resource by providing functional guidance and direction to new employees.
Resolves problems, using sound judgment and initiative as workflow requires.
Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.
Responsible for providing issue identification, assessment, and resolution.
Provides technical support in order to achieve desired outcomes and compliance with the Electronic Health Record (EHR) and Sutter Health policies and standard procedures.
Oversee the collection of information that is obtained during the registration work flow process to ensure efficient and accurate registration of patients in Emergency, Ambulatory, Inpatient and Outpatient service areas related to hospital billing and compliance.