Transition Manager - Finance & Insurance

NTT DATA North America•Plano, TX

About The Position

The Application Managed Service Transition Manager (Finance & Insurance) is responsible for leading the transition of financial services and insurance applications into a Managed Services (AMS) operating model. This role ensures regulatory compliance, data security, audit readiness, and business continuity while transitioning mission-critical systems supporting core banking, payments, trading, underwriting, claims, actuarial, and financial operations.

Requirements

Bachelor’s degree in Information Technology, Finance, Business, Engineering, or equivalent work experience.
Minimum 6–10+ years of overall IT experience with strong exposure to Financial Services or Insurance Application Managed Services.
Minimum 3+ years of experience managing application transitions into AMS or outsourced support models within regulated environments.
Experience working with banks, insurance companies, investment firms, or financial services organizations.
Strong knowledge of ITIL-based service management and service transition frameworks.
Experience defining governance models, control frameworks, and audit-ready service processes.
Strong communication, stakeholder management, leadership, and risk management skills, including executive-level interactions.

Nice To Haves

Hands-on experience with financial and insurance platforms such as Temenos, Finacle, FIS, Fiserv, Guidewire, Duck Creek, SAP Financial Services, Oracle Financials, or similar systems.
Strong understanding of financial and insurance business processes including payments, settlements, policy lifecycle management, claims processing, and financial accounting.
Familiarity with data integration, batch processing, and real-time transaction processing systems.
Exposure to cloud and hybrid architectures supporting regulated financial workloads.
Experience with DevOps and CI/CD practices adapted for regulated and audit-driven environments.
ITIL Foundation or ITIL Managing Professional certification.
PMP or PRINCE2 certification.
Financial services or risk certifications such as CISA, CRISC, CPA, or CFA.
Cloud certifications (AWS, Azure, or GCP) supporting regulated environments.

Responsibilities

Lead end-to-end transition of finance and insurance applications into Managed Services, including core banking, policy administration, claims, underwriting, billing, payments, trading, risk, and financial reporting systems.
Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements.
Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams.
Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations.
Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements.
Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations.
Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII).
Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle.
Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting.
Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures.
Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties.
Define and manage SLAs, OLAs, escalation paths, and on-call support models supporting 24x7 financial operations and peak business periods.
Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure.
Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements.
Define and manage entry and exit criteria for transition completion and steady-state service acceptance.
Define, track, and report KPIs, SLAs, and regulatory metrics post-transition.
Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization.
Support internal and external audits, regulatory reviews, and compliance assessments.
Ensure creation, validation, and maintenance of audit-ready operational documentation including runbooks, SOPs, control procedures, and application support guides.
Maintain documentation repositories and evidence required for regulatory and audit purposes.