Transformation Office Lead

Humana • Washington, DC

1d • Hybrid

About The Position

Become a part of our caring community and help us put health first Join the team shaping Humana’s future Humana’s Transformation Office team is a high-performing team that works closely with senior leaders to help chart the course for the company’s future. Transformation is critical to our core strategy: delivering great healthcare to seniors, providing a differentiated healthcare experience, and growing our reach and impact with members and patients. As a member of the Transformation team, you will support the complex and coordinated effort required to execute the enterprise strategy: accelerating our long-term vision by identifying opportunities, designing solutions, and implementing initiatives to fundamentally change the member, patient, provider, and associate experiences. The Transformation team is modeled after top-tier management consultancies. Team members work on fast-paced and high-visibility projects aligned with the enterprise’s most important Transformation topics. Every day in the role is different, but activities often include developing industry analysis, building high-level financial/business models, conducting informational interviews, managing complex projects with numerous stakeholders, and synthesizing recommendations into executive-level deliverables that drive real-world results. Work assignments require a combination of strategic thinking, quantitative analysis, workstream management, cross-team collaboration, and storytelling. Team members can align with one of the enterprise’s lines of business, supporting functions, or key Transformation capabilities to become a trusted thought partner for the Transformation agenda.

Requirements

• Bachelor’s degree with 5+ years of consulting, strategy, or corporate experience; Master’s degree with 2+ years’ experience; OR equivalent experience
• Experience developing business recommendations using structured hypothesis-based problem solving
• Delivery of complex or cross-functional workstreams, with ability to influence executive leaders to action
• Strong business acumen and experience using data analysis and interpretation to inform decision making
• Exposure to technology-driven solutions, especially in healthcare environments
• Creation and delivery of executive-level written and oral communications
• Demonstrated work ethic, detail orientation, and commitment to excellence
• Flexibility and adaptability in ambiguous, fast paced, and changing environments
• Commitment to personal and professional accountability and development

Nice To Haves

• Experience supporting strategy, design, or implementation sprints within an organizational Transformation
• Payor/provider experience, including product design, quality programs, risk adjustment, population health, member / patient engagement, value-based care, or care management
• Successful implementation of strategy or change management initiatives
• Provider partnership programs including contracting strategy or performance management with health systems, hospitals, physicians and specialty care providers
• Exposure to AI technologies, such as machine learning, natural language processing, and data analytics, used to address complex business challenges
• Leadership of small teams or workstreams
• MBA, MPH, or other advanced degree(s)

Responsibilities

• Leads execution of one complex workstream (or multiple, less complex workstreams) with limited oversight
• Develops initiative-level workplans and manages outcome-based delivery
• Solves problems creatively: produces strategies and executes against specific deliverables independently
• Generates data-based insights and action plans
• Creates compelling executive-level written communication
• Establishes trust-based relationships with business; seen as an emerging expert in specific focus areas
• Contributes to a positive and collaborative working and learning environment

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees