Transformation Lead

WPP•Chicago, IL

5h•$100,000 - $230,000•Hybrid

About The Position

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: The Director of Transformation will lead the change and execution of a global transformation to an end-to-end, data-informed, agentic-first marketing platform, bringing together work management, creative, media, and production into a single, cohesive operating model. This role will establish and run the Transformation Management Office (TMO) and act as the strategic technology partner to business and client teams. The Director will define the transformation vision, architect the future state, and drive adoption through pilots, change enablement, and continuous improvement—ensuring the platform delivers measurable business impact.

Requirements

10+ years’ experience leading large-scale business or operating model transformations
Management consulting background, with proven experience driving complex, cross-functional change
Strong marketing industry experience, ideally across creative, media, production, or marketing operations
Hands-on experience with AI, automation, and agent-based systems applied to business workflows
Solid technology and data literacy, with the ability to engage deeply with architects, engineers, and data teams

Nice To Haves

Experience leading global or multi-market transformations
Exposure to martech, work management platforms, media platforms, or content supply chains
Experience working with enterprise clients in a platform- or product-led environment

Responsibilities

Establish and lead the Transformation Management Office (TMO), setting standards, governance, and cadence for delivery
Own the end-to-end transformation vision, ensuring alignment with business strategy, client needs, and technology direction
Act as a senior advisor and thought partner to executive stakeholders across business, technology, data, and enablement
Define and document AS-IS processes across work management, creative, media, and production
Design the Target State operating model and articulate a clear North Star for an integrated, agentic marketing platform
Develop a multi-year transformation roadmap, balancing quick wins with foundational change
Translate vision into clear initiatives, milestones, and outcomes
Serve as the technology partner to business and client teams, bridging strategy and execution
Guide the adoption of AI- and agent-based capabilities to automate, augment, and optimize marketing workflows
Ensure platforms are data-led by design, enabling real-time decisioning, performance measurement, and personalization
Partner closely with technology and data teams to ensure scalable, secure, and future-proof solutions
Drive test-and-learn pilots to validate new ways of working, tools, and agentic capabilities
Oversee change management, training, and enablement to embed transformation into day-to-day operations
Collect and synthesize user feedback to inform platform evolution and continuous improvement
Ensure consistent adoption across regions, teams, and client engagements
Define and track KPIs and business outcomes for the transformation and TMO teams
Measure value creation across efficiency, speed-to-market, quality, and client impact
Use insights to continuously refine the roadmap and investment priorities