Transfer, Enrollment & Academic Advising Specialist

Arizona State University • Tempe, AZ

2d

About The Position

The W. P. Carey School of Business Undergraduate Programs Office seeks a highly service-oriented and student-centered professional to join its Enrollment team as a Transfer Enrollment & Academic Advising Specialist. This position supports prospective and admitted Arizona community college transfer students by serving as a single point of contact for admissions guidance, academic advising, transfer credit evaluation, and foundational financial aid information. This cross-trained role is central to W. P. Carey’s one-stop shop transfer model, designed to streamline the student experience, reduce barriers to enrollment, and promote timely academic progress and degree completion. The successful candidate will embody W. P. Carey’s “Business is Personal” culture demonstrates a strong commitment to access, inclusion, and student success.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Experience working with transfer students and/or community college populations
• Knowledge of undergraduate academic advising practices and enrollment processes
• Experience recruiting and/or working in an externally facing role in a university/corporate setting
• Experience using student information systems and CRM tools (e.g., PeopleSoft, DARS, Salesforce)
• Strong interpersonal, presentation, and written communication skills
• Demonstrated ability to explain complex processes clearly and empathetically
• Ability to manage multiple priorities in a fast-paced, service-focused environment
• Commitment to access, inclusion, and student success

Responsibilities

• Serve as a primary contact for prospective and admitted transfer students from assigned Arizona community colleges
• Provide individualized guidance on admissions requirements, application processes, and enrollment timelines
• Conduct one-on-one appointments and group presentations in person, virtually, and via phone or email
• Represent W. P. Carey at community college visits, transfer fairs, information sessions, and recruitment events
• Build and maintain collaborative relationships with community college advisors, counselors, and administrators
• Utilize CRM and student information systems (e.g., Salesforce, PeopleSoft) to manage communications, outreach, and student records
• A majority of time is spent at assigned Arizona community colleges on a weekly basis
• Advise prospective and newly admitted transfer students on academic pathways, degree requirements, and course selection
• Interpret and communicate university, college, and program-level academic policies and procedures
• Assist students in understanding transfer credit applicability, articulation pathways, and degree maps
• Support students in identifying academic and co-curricular opportunities aligned with their goals
• Collaborate with advising, admissions, and academic units to resolve complex academic or transfer-related issues
• Provide foundational guidance regarding financial aid processes, scholarships, and general affordability considerations
• Refer students to appropriate campus partners including Financial Aid, Scholarships, Career Services, and Counseling & Consultation
• Support students and families using a holistic, proactive, and student-centered approach
• Contribute to enrollment, retention, and student success initiatives through proactive outreach and coordinated support strategies
• Assist with process improvement, documentation, and cross-functional collaboration
• Participate in the Undergraduate Programs Office and W. P. Carey events, including New Student Orientation, Fall Welcome, Convocation, and outreach initiatives
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level