Transfer Customer Success Representative
About The Position
The Transfer Customer Success Representative will support the St. Pete Office of Admissions. Specific duties will include: Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion. Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Offer customer service by answering questions and directing students and parents as necessary. Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine, periodic, and ad hoc reports. Other duties as assigned.
Responsibilities
- Provide support to the front desk to handle walk-in customer support
- Provide customer service to students and parents throughout the admissions process
- Manage email queues
- Provide backup phone support to the call center
- Manage outreach to students to help with document collection and completion
- Assist in attending any on-campus transfer recruitment events across all three campuses
- Provide admissions guidance through information sessions and presentations
- Offer customer service by answering questions and directing students and parents as necessary
- Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations
- Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team
- Compile and analyze statistical data for routine, periodic, and ad hoc reports
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
