Customer Success Representative

Life Surge • Palmetto, FL

2d • Onsite

About The Position

Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that. We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! We’re looking for a Customer Success Specialist (internally called an Impact Counselor) who thrives on connecting with people, delivering exceptional service, and ensuring customers get the most out of their Impact Classes. This role is perfect for someone who loves communication, relationship-building, and encouraging others to achieve their goals.

Requirements

• Previous customer service or account management experience.
• Excellent written and verbal communication skills.
• Confident, warm, and professional phone presence.
• Highly organized, adaptable, and motivated by results.
• Able to navigate software and technology as needed to perform the role.
• Team-oriented with a positive, “whatever it takes” attitude.
• Willingness to work evenings and weekends when needed in rotation.

Responsibilities

• Proactively connect with customers through calls, texts, and emails to ensure they feel supported and encouraged to attend their Impact Classes.
• Build and maintain meaningful relationships that keep customers engaged long-term.
• Provide outstanding customer service before, during, and after classes.
• Confidently communicate class details and program benefits in a clear, professional manner.
• Support retention efforts by following up with warm leads and customers who may need encouragement.
• Collaborate with teammates to achieve shared goals and deliver excellent results.

Benefits

• Health, Dental, Vision, Life, Holiday, and Paid Time Off.
• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
• High-level performers, disciplined, and self-motivated people will do very well in this environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees