Customer Success Representative

Smithfield Foods•Suffolk, VA

About The Position

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now! THE VALUE YOU'LL BRING: Are you passionate about delivering exceptional customer service? As a Customer Success Representative, you’ll manage top corporate accounts, ensuring on-time delivery and case fill excellence from order entry to delivery. In a fast-paced environment, you’ll build strong relationships with customers, develop your communication and problem-solving skills, and after completing a 6-9 month training program, transition to a Associate Customer Success Specialist role. If you’re ready to grow your career and make an impact, we’d love to have you on our team! WHAT YOU'LL DO: The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Requirements

High School Diploma or General Education Degree (GED) and 2+ years’ relevant experience, required.
Knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
Must be able to multi-task with many competing day-to-day activities with competing priorities.
Flexibility to adapt to a varied work schedule.
Must be able to maintain a high level of confidentiality.
Requires travel, up to 10% of the time.
All other duties as assigned.

Nice To Haves

Bachelor’s Degree, preferred.
Decision making and problem-solving skills.
Strong written and verbal communication skills.
Ability to accept constructive feedback.
Ability to manage conflict.
Ability to work well with others in fast paced, dynamic environment.
Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment.
"Can" do attitude and solutions driven.

Responsibilities

Manage order lifecycle from entry to delivery, both domestically and internationally.
Partner with Supply Chain to reduce shortages, late deliveries, and mitigate OTIF deductions.
Ensure adherence to order management policies to maximize efficiency.
Develop strong relationships with customers through timely and accurate communication.
Handle high-volume requests, resolve issues promptly, and maintain accurate account notes.
Represent customer interests across Smithfield departments.
Address shortages, provide root cause analysis, and execute recovery options.
Partner with Transportation to meet truck utilization goals and provide updates to customers.
Work with Distribution Centers and Plants to prioritize customers and manage matrix leveling.
Promote increased order size, direct plant shipments, and customer programs.
Back up team members and assist with work overflow.
Manage customer order trackers for visibility on shortages and delivery issues.
Host calls with sales, supply chain partners, and customers to resolve issues.
Defuse high-pressure situations with a solutions-driven approach.

Benefits

Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost.
These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
Our company invests in your future.
We offer comprehensive training and professional development programs designed to help you reach your full potential.
Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

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