Transfer Center Director

LCMC Health•New York, NY

About The Position

Your job is more than a job. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES Directs operations regarding acceptance and transfer of emergent, critical, and direct admit patients into the health system and, as applicable, works alongside transport team to facilitate transfer of emergent and critical patients. Monitors trends in patient volume, demand, and resource utilization to appropriately initiate timely changes to meet operational goals. Works closely with other executives and case management leaders on patient movement reporting and daily capacity escalation needs while triaging patient transfers throughout the health system. Facilitates a highly-matrix based approach in the development of workflows and displays an ability to work effectively within the health system’s decision making and organizational structure. Develops best practices for capacity management and establishes process for evaluation and improvement of throughput the health system. Designs and implements workflows to achieve optimal patient flow practices across the health system including, but not limited to length of stay, regional referral patterns, and throughput operations. Collaborates with facility leadership, physicians, and other members of the health care team to assure alignment of the distinctive patient experience and provision of quality and safe care. Assures patient safety by developing and implementing effective policies and processes that are compliant with the Joint Commission and regulatory requirements. Provides expert guidance, consultation, and leadership to staff to attain optimal results; organizes and provides orientation and training for new employees and performs ongoing performance management for staff. Measures progress towards key goals, collaborating with strategy and business development, marketing, and physician specialty groups to increase number of patient referrals. EXPERIENCE QUALIFICATIONS 3 years nursing experience; critical care and/or emergency room nursing experience preferred, of which must include 2 years in a supervisory capacity. EDUCATION QUALIFICATIONS Required: Bachelor’s Degree in a related field required. LICENSES AND CERTIFICATIONS Certification Name: Louisiana state current RN License. SKILLS AND ABILITIES Ability to effectively communicate with senior industry executives (internal and external to LCMC Health). Ability and desire to integrate CQI/lean principles and tools into work processes. The ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverable metrics. Superior leadership skills, particularly in cultivating a high-performance leadership team, and in developing and maintaining excellent partnerships with physicians and staff. Requires the emotional stability to function effectively in unpredictable situations. Must listen actively and accurately, encouraging input from others and provides clear directions. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary About University Medical Center University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research. Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Requirements

3 years nursing experience; critical care and/or emergency room nursing experience preferred, of which must include 2 years in a supervisory capacity.
Required: Bachelor’s Degree in a related field required.
Certification Name: Louisiana state current RN License.
Ability to effectively communicate with senior industry executives (internal and external to LCMC Health).
Ability and desire to integrate CQI/lean principles and tools into work processes.
The ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverable metrics.
Superior leadership skills, particularly in cultivating a high-performance leadership team, and in developing and maintaining excellent partnerships with physicians and staff.
Requires the emotional stability to function effectively in unpredictable situations.
Must listen actively and accurately, encouraging input from others and provides clear directions.

Responsibilities

Directs operations regarding acceptance and transfer of emergent, critical, and direct admit patients into the health system and, as applicable, works alongside transport team to facilitate transfer of emergent and critical patients.
Monitors trends in patient volume, demand, and resource utilization to appropriately initiate timely changes to meet operational goals.
Works closely with other executives and case management leaders on patient movement reporting and daily capacity escalation needs while triaging patient transfers throughout the health system.
Facilitates a highly-matrix based approach in the development of workflows and displays an ability to work effectively within the health system’s decision making and organizational structure.
Develops best practices for capacity management and establishes process for evaluation and improvement of throughput the health system.
Designs and implements workflows to achieve optimal patient flow practices across the health system including, but not limited to length of stay, regional referral patterns, and throughput operations.
Collaborates with facility leadership, physicians, and other members of the health care team to assure alignment of the distinctive patient experience and provision of quality and safe care.
Assures patient safety by developing and implementing effective policies and processes that are compliant with the Joint Commission and regulatory requirements.
Provides expert guidance, consultation, and leadership to staff to attain optimal results; organizes and provides orientation and training for new employees and performs ongoing performance management for staff.
Measures progress towards key goals, collaborating with strategy and business development, marketing, and physician specialty groups to increase number of patient referrals.