Transfer Center Specialist

Monument Health Rapid City Hospital•Rapid City, SD

11d•$17 - $21

About The Position

In a Transfer Center role the Specialist will be the single point of contact for facilities/providers requesting transfer to a Monument Health hospital. The Specialist obtains patient information critical to determining the appropriate Monument Health provider and level of care while coordinating phone call between the referring and receiving providers. In the patient placement role, the Transfer Center Specialist will be responsible for facilitating patient flow within Monument Health, balancing bed requests with priority of need. This position works closely with referring hospitals, receiving hospital, and internal Monument Health physicians and caregivers. The specialist must demonstrate skilled customer focus while coordinating patient transfer. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions Flexible scheduling

Requirements

1+ year clinical setting
High School Diploma/GED Equivalent

Nice To Haves

Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT)

Responsibilities

Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
Responsible for working to improve relations with referring providers while interacting with multiple departments in order to ensure quality care to patients.
Facilitates communications with referring and receiving providers.
Follows up with referring and receiving providers to gather feedback and ensure a seamless process.
Acts as a customer service representative taking appropriate steps to meet the needs of all callers.
Maintains accurate and timely documentation relating to all calls.
Scans documents into patient record.
Escalates issues and communicates appropriately with Transfer Center CRN and/or Director as appropriate.
Demonstrated ability to handle multiple tasks and remain flexible.
Demonstrates knowledge of regulatory requirements including EMTALA.
All other duties as assigned.