Transfer Analyst

Hilco Global•New York, NY

6d•$60,000 - $70,000•Hybrid

About The Position

Our Transfer Analysts are a key differentiator for IPv4.Global, a division of Hilco Global. Our online IPv4 address marketplace helps buyers and sellers connect—the Transfer Analyst helps make the IPv4 transfers happen. A service-oriented person with great attention to detail is perfect for this role. The Transfer Analyst uses our tracking system to track their transfers in progress. They help both buyers and sellers to complete the necessary steps for the transfer, with detailed knowledge of RIR processes and policies. They monitor RIR sites, and when a transfer has been completed, finalize the transfer of funds and complete the transaction. Occasionally, the Transfer Analyst may represent the company at industry conferences and trade shows. This travel is generally less than 15% of the time. Our team is inclusive and welcoming team providing belonging and fun, as well as support and training. As we continue to improve our business this associate will be able to take on new responsibilities with new opportunities.

Requirements

Time in a role focused on making customers happy.
Strong attention to detail and great organizational skills.
Time efficient with critical thinking skills.
Excellent English language skills.

Nice To Haves

An understanding of IPv4 is a plus but not a must have (we will help you with this if you don’t bring it to the role).
Ideally, advanced Excel skills (e.g., Pivot Tables, IF statements, INDEX/MATCH)
Python or other programming language a plus!
Additional languages are definitely a plus!

Responsibilities

Improve our already world-class customer service.
Provide excellent guidance to our customers throughout the transfer process.
Represent us at conferences around North America and around the world.
Stay current on RIR policies, industry changes, and best practices.
Stay in close communication with customers to guide them through the transfer process.
Flexibility to handle miscellaneous administrative tasks as they arise.