Transactions Manager II

JPMorgan Chase & Co. • Tempe, AZ

4d

About The Position

Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you’ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment.

As a Transactions Manager II within JPMorganChase, you will play a pivotal role in managing a team(s) responsible for processing daily document transactions and extracting checks and remittances. Your role will involve leveraging your broad knowledge of transaction or operations management principles and practices to ensure optimal technology services are utilized for capturing client information. You will be expected to make data-driven decisions that impact the short-term objectives and priorities of your team and wider department, all while fostering a collaborative and inclusive environment. Your ability to manage high-performing teams, resolve operational issues, and enhance customer experience will be crucial in this role. Additionally, your proficiency in data and tech literacy, market product knowledge, prompt writing, and artificial intelligence will enable you to drive innovation and strategic thinking within your department.

Requirements

• Demonstrate expertise in managing a team within a transaction processing environment for at least three years, effectively leading and optimizing team performance.
• Demonstrated ability to apply advanced analytical and problem-solving skills in a transaction management setting.
• Proven experience in implementing and optimizing automation technologies in a transaction processing environment.
• Proficiency in using artificial intelligence and prompt writing to guide the behavior and responses of AI systems.
• Demonstrated ability to apply strategic thinking and data & tech literacy in making informed decisions and communicating insights effectively.
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Responsibilities

• Lead teams in daily processing of document transactions and extraction of checks and remittances, optimizing delivery of strategic priorities and department objectives, including productivity, quality, and customer experience.
• Oversee remittance processing operations by setting daily production goals, delegating work, evaluating performance, and implementing action plans to maximize productivity and quality.
• Manage shift operations by resolving production or quality issues, and escalating process delays or breakdowns to management and key stakeholders.
• Apply strategic thinking, operational acumen, and data literacy to make informed decisions impacting the department and communicate insights effectively to the team and other departments.
• Utilize data analysis skills to evaluate end-to-end processes, identifying critical issues and opportunities to optimize transaction management.
• Leverage proficiency in artificial intelligence and prompt writing to guide AI system behavior, ensuring accurate outputs and supporting the implementation of new technologies.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees