Transactional Service Manager I

Mitsubishi Heavy Industries, Ltd.

About The Position

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation and energy storage to fast-track the world's energy transition. We operate as one team, pushing toward our vision of the future. At Mitsubishi Power, we value problem-solvers, prioritize collaboration, and support each other in an inclusive culture created through accountability and authenticity by demonstrating our core values of: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to — making net zero a reality. One team, one future. Role Overview This position is responsible for the planning, implementation, and overall management of PGS service scopes for customer contracts, including Long Term Service Agreements, Long Term Maintenance Agreements and/or transactional outage services, parts, and repairs. The Service Manager is an advanced position that requires capability to perform work assignments on a wide variety of tasks with limited supervision. The manager must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The Service Manager also manages and coordinates all aspects of Field Service planning for the scheduled and unscheduled maintenance.

Requirements

Bachelor's degree (BSME, BSEE) from four-year College or university; or at least six (6) years related experience and/or training; or equivalent combination of education and experience is required for this position.
Support ISO 9001 compliance and initiatives.
30% business travel land/air/overnight based on contract needs.
Maintain a good status of your driver’s license and passport
Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.

Responsibilities

Understand and further develop contract requirements. Communicate clearly via scope definition during event planning.
Lead cross-functional internal planning efforts for all aspects of outages.
Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities.
Develop outage budgets, track actual project costs and report on deviations.
Control project costs, understand and be able to communicate reasons for deviation from planned
Work with finance team and support collections to maintain Accounts Receivable / Cashflow
Develop event schedules which include base and additional scopes as locked, promote accurate schedule updates and reporting of deviations.
Order and maintain tools as required to support field activity.
Develop and coordinate suppliers needed for the Outage per DoR
Frequent travel to customer plant sites, often weekly, for the purpose of planning outage requirements and meeting with the customer on all contract issues. Help in the development of new processes / improve current processes.
Review applicable aspects of the contract, maintain lessons learned, contingency plans, etc.
Support technical issues to resolution.
Explore opportunities to increase sales to existing and/or new customers.
Lead outage teams during planned and unscheduled maintenance activities.
Support planning and/or execution of other contracts, may be contributor or lead capacity
Overall management of Field Service Operations in the implementation of customer contracts using either Mitsubishi Power personnel or contract personnel representing Mitsubishi Power.
Support/coach assigned PM’s and PEs on procedures/processes. Support the development of standard field procedures for the implementation of Mitsubishi Power labor contracts.
Maintain accurate information in various systems utilized across the company for outage planning.
Provide project administration including documentation of warranty issues.
Support warranty issue resolution.
Support actual and equivalent operating hours and starts data request to customer
Track order availability/delivery status to ensure parts are manufactured to support outages.
Ensure parts required to implement an outage are on site prior to the start of the outage.
Expedite parts as required to support the contract requirements.
When an outage is complete, coordinate shipping parts off-site for repair and turnover remaining parts to customer.