Transaction Specialist I

Auction.com•Irvine, CA

4d•Hybrid

About The Position

Transaction Specialist: The Transaction Specialist is responsible for coordinating day-to-day activities to ensure each transaction closes on or before the scheduled close of escrow date. This role requires effective written and verbal communication with clients, internal staff, title and closing companies, lenders, and seller’s and buyer’s agents to facilitate follow-up and promptly resolve contracting and closing issues. Sold to Closed Transaction Management.

Requirements

Ability to maintain positive behavior within a high-paced, ever-changing environment.
Professional work ethics and behavior towards internal and external clients.
Adherence to the department’s attendance guidelines.
Strong organizational skills.
Excellent decision-making and problem-solving skills resulting in timely resolution.
Ability to tackle complex situations and develop suitable solutions.
Expert negotiation skills include the ability to resolve conflicts appropriately and effectively.
Excellent verbal and written communication skills with exceptional interpersonal communication abilities.
Excellent phone communication skills to deliver professional responses to customer inquiries.
Ability to work independently on assigned tasks as well as accept directions on given assignments.
Able to work collectively with administrative team associates.
Possession of a high school diploma or equivalent (GED).
Three (3) to five (5) years of Closing and/or Title experience.
Knowledge of laws and regulations pertaining to real estate.

Nice To Haves

Title curative experience is a plus.

Responsibilities

Monitors and reconcile against Seller systems for status updates and missing document. Completes Seller required tasking, as applicable
Manage all requests to the Seller for review and decision (i.e. price reduction requests, access requests, etc)
Manage POS inspection orders as needed
Manage addendum, extensions, and cancellations processing, as required
Owns responsibility of making sure all items are being completed timely and correctly for assigned pipeline
Liaison between seller and buyer to negotiate agreeable terms to salvage sales and reduce fallout/cancellations
Monitor pending contract to Winning Bidder report, escalate ADC delay issue to appropriate party as needed for timely resolution (Special Character issues, MCDS not enabled)
Manage updates from closing office and update notes and delay codes as needed. Escalate issues and/or non-performing vendors as needed.
Manage pipeline to ensure client SLA's are met.
Address inquiries from clients, buyers, agents, and lenders professionally and promptly.
Review and audit Purchase Sale Agreements, Earnest Money Deposits, Proof of Funds, Entity documents, Settlement Statements/HUDs, etc.
Comprehensive understanding of contracting, with ability to analyze and interpret contract terms to answer buyers' questions accordingly.
Coordinate with clients to obtain necessary information to resolve closing delays.
Follow up on closing status, closing documents, and resolve impediments for a timely closing with all parties, as required.
Confirm closing dates with buyers, sellers, and closing companies.
Sign documents under the Limited Power of Attorney (LPOA) as required and understand the associated responsibilities.
Respond to email and phone messages promptly and professionally.
Ensure internal and external systems have current status and updates.
Maintain open communication with team members and management.
Handle inbound and outbound calls with buyers, agents, lenders, sellers, and closing companies.
Assist with all buyer communication (calls and emails) for offers under contract.
Perform other related duties as assigned.