Transaction Management Representative I

Vistra • Irving, TX

7d

About The Position

Responsible for processing Transaction Management workflows, including exception handling, BPEM resolution, and market transaction support. Ensures timely resolution of work queue items in alignment with established SLAs and operational procedures.

Requirements

• High school diploma or equivalent
• 2+ years of experience
• Industry related experience preferred
• Knowledge of ISU, ISU2, LandPower , ESG CMP preferred
• Demonstrated proficiency in Excel (or the desire to learn VLOOKUPs, pivot tables, and some formulas)
• Demonstrated basic experien ce using Word and Outlook (and the desire to learn Outlook Calendar Scheduling Assistant)
• Strong verbal and written communication skills
• Strong understanding of retail markets – natural gas and electricity
• Support departmental SLA’s and work queue achievement
• Maintain qualitative and quantitative measurements related to departmental goals
• Manage and remediate data fallout from various systems
• Demonstrate ability to multi-task and attention to detail
• This role supports a production-based work queue operating between 7:00 AM and 7:00 PM, Monday through Friday. Candidates must be available to work an assigned shift within these hours. The team also supports a rotating Saturday schedule as part of standard operations. Shift assignments are based on business needs and may change over time. Based on team scheduling needs, shift schedules are reviewed and may be recalibrated approximately every six month

Responsibilities

• Review transaction reports for accuracy and resolve account exceptions, rejections, and cases
• Determine and perform appropriate action (s) based on data gathered from multiple sources
• Answer a variety of inquiries and investigate problems or disputes arising from internal and external stakeholders
• Follow all company, legal and regulatory guidelines in response to customer issues
• Assist in the development of business processes/procedures
• Takes accountability for customer end-to-end solutions
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED