Tram Driver

Pyramid Global Hospitality•Naples, FL

3d•$14 - $14•Onsite

About The Position

You will have the opportunity to create memorable guest experiences by providing safe, friendly, and reliable transportation to the beach. As a Tram Driver, you will be a key point of contact for guests, offering assistance, directions, and helpful information while ensuring timely and comfortable transit. This role allows you to interact with guests daily, support resort operations, and contribute to a positive, team-oriented atmosphere while developing strong customer service, communication, and safety skills. If you enjoy engaging with people from all over the world, creating meaningful connections, and going the extra mile to “WOW” guests, we want you!

Requirements

Someone who is available to work a flexible schedule to include nights, weekends and holidays
Someone with a High school diploma or equivalent
Someone with previous experience customer service experience
Someone with a strong desire to make an impact on other people
Someone with an outgoing and engaging personality
Someone with strong Computer skills
Someone with excellent verbal and written communication skills
Someone with the ability to work in a fast-paced setting

Responsibilities

Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
Communicate tram schedule and resort information clearly and accurately to guests.
Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
Perform routine pre-trip and post-trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
Enforce resort transportation policies and safety rules courteously and consistently.
Maintain cleanliness and organization of the trams.
Respond to guest concerns and service recovery situations in a professional manner that “WOWs” guests when expectations are not met.
Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.