Tram/Shuttle Driver

Sandestin Investments LLC•Miramar Beach, FL

9d•Onsite

About The Position

The Tram/Shuttle Driver at Sandestin Golf & Beach Resort is responsible for safely and efficiently transporting resort employees via trams throughout the property and employee housing. This role requires customer service skills, a commitment to safety, and the ability to create a positive and enjoyable experience for passengers. The Tram Driver may work on a part-time basis in the late afternoon/eveniing with the potential for transitioning to full-time based on operational needs.

Requirements

Possession of a valid FLORIDA driver's license with a good driving record.
Must be able to pass a DOT physical
Strong communication and interpersonal skills to interact effectively with passengers and colleagues.
Ability to operate vehicles safely and responsibly, even in busy or high-traffic areas.
Comfortable working in a fast-paced environment and adapting to changing situations.
Physical capability to assist passengers with boarding and luggage, if necessary.
A positive attitude, patience, and a willingness to go the extra mile for guest satisfaction.

Nice To Haves

Previous experience as a tram driver, bus driver, or a similar role is a plus.
Familiarity with the local area and resort layout is advantageous.

Responsibilities

Safe Operation: Operate trams in a safe and responsible manner, adhering to all traffic rules, resort policies, and state regulations. Prioritize passenger safety at all times.
Passenger Assistance: Ensuring their comfort and safety. Provide any necessary information about the resort's amenities, services, and attractions.
Route Familiarity: Become familiar with the resort's layout and various tram routes. Follow designated routes and schedules to ensure efficient transportation of guests to their destinations.
Customer Service: Greet passengers with a friendly and welcoming demeanor. Provide exceptional customer service, answer questions, and address any concerns or inquiries in a professional manner.
Communication: Maintain clear communication with passengers and resort staff. Announce upcoming stops, points of interest, and important announcements during the ride.
Maintenance Checks: Conduct pre- and post-operational inspections of trams to ensure they are in proper working condition. Report any maintenance or safety issues to the appropriate personnel.
Emergency Response: Remain calm and composed in the event of an emergency situation. Follow established protocols for handling emergencies, including medical incidents, accidents, or breakdowns.
Record Keeping: Maintain accurate records of daily tram operations, including passenger counts, route deviations, and any incidents that occur during the shift.
Professionalism: Present a neat and well-groomed appearance while wearing the designated uniform. Uphold the resort's standards of professionalism and hospitality.
Flexibility: Be open to working a variety of shifts, including weekends, holidays, and evenings, as the operational needs of the resort dictate.
Training and Compliance: Attend mandatory training sessions and meetings to stay updated on safety procedures, customer service standards, and operational guidelines.