Training Technician

Terex Corporation•Four Corners, FL

3d•$78,000 - $90,000•Remote

About The Position

Join our Team: Training Technician Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Training Technician to contribute to the Service Team. What you'll do Deliver Technical Training programs according to organizational requirements to our customers, Authorized Service Providers, Authorized Dealers and team members Determine course content according to objectives Supporting AWP customers and delivering excellent customer service in a timely and professional manner, embracing the Service Excellence Philosophy Maintain accurate administration records following the current training ISO9001:2015 process Prepare training materials (presentations, worksheets etc.) Deliver efficiencies in operation, ensure deadlines are met, and quality work is produced Execute training sessions in groups or individually Liaise with the training administrator to keep and report data on completed courses Observe and evaluate the results of training programs Work flexibly to perform any other tasks required by AWP that are within the employee’s skills and abilities pursuant to the position Be honest and ethical in the representation of the company and company products Ensure adherence to all Genie and Terex policies and procedures, as well as local and Terex HSE guidance Attend NA / Global training meetings Where necessary and required, make provision for specific project work supporting the team in ensuring we maintain our position and continuously improve To maintain, update, and follow the current training schedule and highlight areas of improvement and areas of opportunity to the Training Manager The position will be home-based. Candidates should have a flexible approach and will be expected to spend at least 75% of their time traveling. The position will also require cross-border travel (possibly at short notice).

Requirements

2+ years of technical experience with electrical and hydraulics in an Industrial environment.
2+ years of experience explaining technical concepts, either in a classroom environment or in an Industrial setting.
English language skills are mandatory
Proven track record in a customer-facing role
Proven ability to plan, organise, and prioritise own workload
Strong time management and the ability to meet set deadlines
Diverse problem-solving skills
Ability to communicate effectively through all communication media with excellent verbal and written communication skills, to Customer, Team Members, and Management
Ability to relate well to a wide variety of people professionally and diplomatically, and handle stressful situations in a positive, tactful manner
Proven experience as a technical trainer
Knowledge of modern training techniques and tools in technical subjects
Outstanding communication skills and comfortable speaking to crowds
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer)
AWP market and product knowledge
Have a mature outlook and a desire for career progression with the UK’s market leader
Comfortable working on your own whilst ensuring you remain an integral part of the team
A clear communicator with a good understanding of customer service, quality, and safety procedures

Nice To Haves

Minimum of three years’ experience with Genie MEWP equipment or equivalent.

Responsibilities

Deliver Technical Training programs according to organizational requirements to our customers, Authorized Service Providers, Authorized Dealers and team members
Determine course content according to objectives
Supporting AWP customers and delivering excellent customer service in a timely and professional manner, embracing the Service Excellence Philosophy
Maintain accurate administration records following the current training ISO9001:2015 process
Prepare training materials (presentations, worksheets etc.)
Deliver efficiencies in operation, ensure deadlines are met, and quality work is produced
Execute training sessions in groups or individually
Liaise with the training administrator to keep and report data on completed courses
Observe and evaluate the results of training programs
Work flexibly to perform any other tasks required by AWP that are within the employee’s skills and abilities pursuant to the position
Be honest and ethical in the representation of the company and company products
Ensure adherence to all Genie and Terex policies and procedures, as well as local and Terex HSE guidance
Attend NA / Global training meetings
Where necessary and required, make provision for specific project work supporting the team in ensuring we maintain our position and continuously improve
To maintain, update, and follow the current training schedule and highlight areas of improvement and areas of opportunity to the Training Manager