Training Team Lead

Moncler Group • New York, NY

14h • $30 - $40 • Onsite

About The Position

At Moncler, we are driven by a singular purpose: to unleash the extraordinary in everybody. As part of our 5th Avenue flagship, our most ambitious retail expression globally, the Training Team Lead plays a critical role in elevating the client experience through the development of exceptional talent.
This role operates at the intersection of sales performance and capability building, serving as both a top-performing seller and an in-store training leader. Approximately 50% of time is dedicated to direct selling, acting as a role model on the floor, while the remaining 50% is focused on training execution and team development.
The Training Team Lead reports directly to the Store Director, with a dotted line to the East Regional Senior Field Training Manager, ensuring strong alignment between global training strategies and local execution.

Requirements

• 3–5+ years of luxury retail experience, preferably within a high-volume or flagship environment.
• Proven track record as a top-performing seller with strong clienteling capabilities.
• Experience in coaching, training, or developing team members in a retail setting strongly preferred.
• Demonstrated ability to translate training into measurable business impact.
• Strong ability to lead by example and influence without direct authority
• Client-centric mindset with a passion for delivering exceptional experiences
• Excellent communication and interpersonal skills
• Strong business acumen with the ability to link training to performance outcomes
• Organizational and prioritization skills in a fast-paced environment
• High level of adaptability, ownership, and accountability
• Technologically proficient; comfortable using retail systems and reporting tools

Nice To Haves

• Prior experience in a lead or supervisory role is a plus.

Responsibilities

• Act as a brand ambassador and top seller, delivering elevated, personalized client experiences aligned with Moncler standards.
• Consistently achieve and exceed individual sales targets while contributing to overall store performance.
• Demonstrate best-in-class clienteling, storytelling, and styling techniques on the sales floor.
• Lead by example, embodying Moncler’s service culture and positively influencing peers through performance and presence.
• Partner with the East Regional Senior Field Training Manager to execute training strategies and initiatives within the flagship
• Deliver onboarding and continuous training programs for new and existing team members
• Support the development of selling skills, product knowledge, and client relationship management capabilities
• Provide in-the-moment coaching and structured feedback to support performance improvement
• Identify skill gaps and provide input to store leadership on targeted development opportunities
• Reinforce Moncler standards through consistent follow-up and performance tracking
• Track key training metrics, including onboarding completion, participation, skill progression, and impact on sales performance.
• Evaluate training effectiveness through observation, feedback, and business results.
• Provide regular insights and updates to the Store Director and East Regional Senior Field Training Manager.
• Maintain accurate training records, coaching logs, and reporting tools.
• Act as a visible leader on the sales floor, reinforcing Moncler standards through consistent presence and behavior.
• Support store leadership in fostering a high-performance, client-centric environment.
• Provide ongoing coaching and feedback to support individual and team development.
• Influence and motivate team members through strong performance, accountability, and a results-driven mindset.
• Support talent development by mentoring team members and providing input to store leadership.
• Communicate business priorities and training focus areas through daily briefings and team engagement.
• Partner cross-functionally with Sales, Client Relations, VM, and Operations teams to support alignment and execution.
• Serve as a liaison with the regional training function, ensuring alignment on priorities, tools, and initiatives.
• Promote a culture of accountability, continuous learning, and high performance.
• Act as a voice of the floor, sharing insights on client trends, team capabilities, and business opportunities.
• Demonstrate a collaborative, team-oriented approach aligned with overall business objectives
• Foster a positive and respectful work environment through open communication and partnership
• Uphold company policies and procedures, acting as a role model in conduct and performance
• Maintain the highest standards of professionalism, integrity, and client service
• Perform additional responsibilities as required to support store and company objectives

Benefits

• In addition to competitive pay, the hired candidate will also be eligible for a quarterly bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 7 paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees