Training Support Analyst

University Of New Mexico•Albuquerque, NM

49d•$20 - $27•Onsite

About The Position

UNM Early Childhood Services Center is seeking to hire a Training Support Analyst to provide wide-ranging technical and operational support in the design, development, promotion, and evaluation of training and related initiatives, programs, media, and events for a major, multifaceted operating unit or corporate-level activity of the department. Undertakes integrated special projects, plans, and coordinates special events, and participates in the administrative and fiscal management of the office and its various activities. Duties typically include assisting with purchasing and tracking PCard expenses and/or other associated transactions with a high level of detail and accuracy in using Excel, program implementation and administration, internal and external operational/administrative liaison, program marketing, and reporting. The desired candidate for this high-energy position is customer service-oriented; efficient; and able to prioritize and manage multiple tasks simultaneously. This position will also hold administrative duties and a UNM purchasing card. Employee primarily works along, with or without direction from supervisor and will work as a member of a dynamic unit and must be adaptable and willing to work as part of a team.

Requirements

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
Ability to effectively manage time and schedules.
Skill in budget preparation and fiscal management.
Records maintenance skills.
Ability to communicate effectively, both orally and in writing.
Knowledge of customer service standards and procedures.
Ability to make administrative/procedural decisions and judgments.
Ability to create complex, original graphic design and comprehensive layout concepts.
Organizing and coordinating skills.
Knowledge of database construction, management, and retrieval methods.

Nice To Haves

This position requires flexibility and excellent prioritization skills; one who performs well with minimal supervision with the ability to thrive and problem solve in a fast-paced working environment with competing deadlines.
Excellent communication, accountability, mentoring, and facilitation skills.
Meticulous, notice small mistakes, and can deliver high quality, accurate work.
Knowledge of computer navigation sufficient to be able to teach other users.
Ability to problem-solve in customer service/support environment.
Demonstrated success in developing and maintaining supportive work relationships.
Some background in Early Childhood Education preferred.
Familiarity with Smartsheets is advantageous.
Proficiency in Adobe Creative Cloud, Microsoft 365 Suite including Word, Excel, Teams, and Zoom setup.

Responsibilities

Plans, develops, and implements various special projects as assigned; plans, coordinates, promotes and facilitates special events, programs, and/or activities.
Researches, collects, and analyzes data; prepares scheduled and ad hoc reports, using database programming techniques; maintains records and statistical information for the office.
Designs and develops training templates for programs and workshops; assists instructors in designing and formatting materials.
Designs, develops, and maintains web-based learning resources.
Works with subject matter experts to develop outlines for new courses and/or modifications to existing courses.
Assists with departmental budgeting and monitors expenses for cost-effectiveness.
Performs various operational, clerical, and/or administrative support tasks as assigned; serves as back-up support in the day-to-day coordination of training activities as needed.
Some Statewide travel may be required.

Benefits

The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
UNM offers educational benefits through the tuition remission and dependent education programs.

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