Training Specialist

Mohegan Sun • Uncasville, CT

1d

About The Position

This position is responsible for assisting management with the design, implementation, and assessment for compliance training programs and organizational growth strategies within the company.

Requirements

• Bachelors’ Degree in Human Resources or a related field
• Two years of experience developing training content, training delivery, evaluation and tracking
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Strong presentation skills
• Intermediate knowledge of Microsoft Word, PowerPoint, Outlook, and Teams
• Advanced knowledge of Microsoft Excel
• In lieu of a degree, six years of the previously mentioned experiences may be considered

Nice To Haves

• Two years of experience collaborating with various departments within a company to drive organizational change is preferred
• Two years of experience performing data analytics

Responsibilities

• Evaluates current department training programs and standard operating procedures
• Maintains accurate department training records in a centralized digital location
• Updates departmental training materials to meet company standards
• Tracks training completion rates and compliance across all departments
• Develops and implements flexible training programs that are designed to support organizational growth strategies
• Monitors e-learning modules that complement in-person training sessions
• Coordinates logistics for external certifications or professional development programs
• Maintains and develops surveys using professional design techniques to accurately capture both quantitative and qualitative data
• Collects and analyzes training and guest experience outcomes to make data-driven recommendations for training improvements
• Develops and maintains training data to monitor key organizational metrics
• Supports the company summer internship program by scheduling events, creating capstone projects for interns, and facilitating day-of activities
• Collaborates with the Mohegan Corporate Team on enterprise initiatives (i.e. enterprise job shadowing program, Corporate training programs)
• Assists with administrative tasks associated with company training
• Assists in the development of training within departments
• Assesses and evaluates department Trainers on a consistent basis
• Ensures all departmental training programs include a guest service component
• Evaluates department policies and procedures to identify ways to streamline
• Supports special projects related to service enhancement and employee engagement
• Provides feedback to management on training effectiveness and recommend updates to programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level