Training Specialist

Booz Allen Hamilton•Norfolk, VA

About The Position

Training Specialist The Opportunity: As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared delivery performance. Due to the nature of work performed within this facility, U.S. citizenship is required. As part of the Training Administration team you will oversee the management and administration of learning courses available to all employees, including internal classes provided by Booz Allen and external classes hosted through 3rd party vendors. How You’ll Contribute: Handle all escalated questions from Customer Care related to class offerings. Manage system learning modules including scheduling course offerings for all internal classes. Perform administrative and transactional activities in support of training activities. Conduct and facilitate training Manage vendor and contractors hosted training such as Learning Tree, including invoice review and approval. Coordinate with adjuncts and vendors to assign facilitators to courses. Intake and relay new class offering requests to Talent Development, Center of Excellence (COE). Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE. Manage automated system notifications to all employees who enroll in a course. Manage administrative aspects of employee evaluations with facilitators post-class. Maintain class withdrawal list and coordinate class waitlist. Triage requested training needs from career managers, including private learning sessions for teams. Oversee individual and mass course enrollment, coordinate with facilitators and vendors for late additions. Manage class reminders sent for all mandatory classes for employees. Manage certification requests as a result of training. Perform other duties as assigned. Ready to build the future of shared delivery for the better? Join us. The world can’t wait.

Requirements

2+ years of experience with training administration including facilitation of training
Ability to work independently and multi-task through to completion
Ability to build strong relationships with COE partners as well as the business sectors to improve delivery
Experience with using Microsoft Office programs, such as Word, Excel, and Outlook
HS diploma or GED

Nice To Haves

Experience working in a Help Desk or Contact Center environment with training administration
Experience with Workday or comparable tools
Ability to apply detailed focus on data and process to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Possession of strong verbal and written communication skills, including communicating clearly via email or phone and utilizing active listening
Possession of strong research and problem-solving skills
Bachelor's degree

Responsibilities

Handle all escalated questions from Customer Care related to class offerings.
Manage system learning modules including scheduling course offerings for all internal classes.
Perform administrative and transactional activities in support of training activities.
Conduct and facilitate training
Manage vendor and contractors hosted training such as Learning Tree, including invoice review and approval.
Coordinate with adjuncts and vendors to assign facilitators to courses.
Intake and relay new class offering requests to Talent Development, Center of Excellence (COE).
Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE.
Manage automated system notifications to all employees who enroll in a course.
Manage administrative aspects of employee evaluations with facilitators post-class.
Maintain class withdrawal list and coordinate class waitlist.
Triage requested training needs from career managers, including private learning sessions for teams.
Oversee individual and mass course enrollment, coordinate with facilitators and vendors for late additions.
Manage class reminders sent for all mandatory classes for employees.
Manage certification requests as a result of training.
Perform other duties as assigned.