TRAINING SPECIALIST

GO KIDS INC•San Jose, CA

just now•$65,470 - $78,564

About The Position

Responsible for the training of Go Kids, Inc. staff on all enrollment/provider payments’ protocols, procedures and software systems. Create and maintain training modules used to train staff on required Title XXII and Title V regulation documentation for accuracy, alignment and in compliance with Go Kids, Inc. policies and procedures. ANNUAL REVIEW: Employees participate in an annual performance review based on job duties and the accomplishment of specific goals. The review process allows the employee and manager to discuss overall performance as measured by the 9 competencies in the Go Kids review instrument: Job Knowledge; Communication; Customer Service; Interpersonal Skills; Adaptability/Flexibility; Dependability; Integrity/Ethics; Manages Performance; and Decision Making/Judgment.

Requirements

Must be organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence.
Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge.
Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; skilled in confidentiality and discretion.
Thorough knowledge of office administration (including efficient filing systems, office machines and equipment, and computer software) and skilled in customer service and employee relations.
Must present a neat, professional appearance.
Must be able to adjust tasks and focus with composure, and in accordance with changing deadlines and priorities.
Requires a good sense of humor and belief in working as a professional, cohesive team member.
AA degree in related field preferred.
1-3 years related experience.
Must have excellent written and verbal communication skills.
Experience with Title XXII and Title V Regulations.
Knowledge of enrollment software.
Computer literacy on IBM compatible PC with working knowledge of Microsoft word, excel and outlook.
Bilingual/Biliterate (English/Spanish) required.
Must possess a valid California driver’s License, proof of insurance and have reliable transportation.

Responsibilities

Work in collaboration with Family Service Director and support staff.
Develop, Design and distribute monthly training calendar.
Survey staff annually to determine training needs/ interests.
Provide technical assistance to staff seeking assistance.
Provide training support to staff seeking additional training and support.
Support agency staff in maintaining quality standards.
Review GAU evaluation of Go Kids, Inc. and the plan of action, if needed, as required by Title V funding terms and conditions.
Strategize with Family Service Director to formulate department goals and objectives.
Provide monthly reports to Family Service Director regarding current training activities.
Participates in agency self-assessment process, utilizing GAU evaluation tool.
Maintain office hours at assigned offices per monthly calendar.
Safeguard confidentiality of records and reports.
Perform public speaking and attend conferences, workshops and seminars.
Attend staff meetings as requested.
Meet monthly (at a minimum) with Family Service Director for a one-on-one in order to set goals.
Other duties as assigned by Family Service Director and Chief Financial Officer.
Report and review audit findings with Family Service Director using agency auditing tool.
Identify systemic issues found during file audits related to program requirements, policies and procedures and/or managing customer service with clients.
Maintain working knowledge of program guidelines (ability to learn and apply all departmental functions).
Promote and protect the interest of the organization, its’ customers and related services.
Ability to work extended hours to meet departmental needs.