Training Specialist

CallTower, Inc.•South Jordan, UT

About The Position

Position Summary: Core Objective: This role supports strategic leadership development programs in the Learning & Development organization. This role ensures best-in-class program coordination, administration, communication, evaluation, and measurement-ensuring participants have the best-in-class learning experience, training runs smoothly and effectively and is delivered with the expected outcomes. This role is responsible for new customer training and ensuring all training material is updated in our CallTower Solutions Center. This role will coordinate with the Learning and Development Manager.

Requirements

Bachelor’s degree
1 years’ experience providing remote or in-person training
Organized and detail-oriented
Ability to communicate clearly verbally and in writing
Strong presentation skills
Ability to work independently and as a member of a team
Highly motivated, flexible, adaptable nature
Able to deal with different personality styles and learning styles
A positive mindset, fast learner, a highly collaborative employee with a growth mindset.
A passion for learning and development, organizational development, and continuous improvement.
Success in building credible relationships with other departments
Proven track record of successfully working cross-functionally and/or cross-geographically
Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce

Responsibilities

Develop course material for live sessions around CallTower services
Develop, record, and produce online video courses for CallTower University
Provide training online and/or backup for on-site training
Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy
Suggest program improvements based on participant feedback
Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis.
Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques.
Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communication training data insights.
Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions
Manage and assist with all customer training packages from start to finish
Required hours are 7-4 EST to support US EST and EMEA customers.