Training Specialist

Epic Government • Tacoma, WA

2d • $19 - $22 • Onsite

About The Position

Support all phases of new hire training, including classroom instruction, training lab activities, POD support, and job-shadow programs. Coordinate and support the Training Specialist (TS) Program, including scheduling, guidance, performance tracking, and communication with leadership. Prepare training materials, binders, nametags, and equipment for incoming classes. Execute WFM responsibilities including segment entry for training, coaching, attendance adjustments, and meeting documentation. Track trainee attendance, tardies, absences, and early departures. Conduct coaching sessions, review scheduling infractions, deliver performance feedback, and complete recap emails. Assign chairsides, CLK3 reviews, QA coaching tasks, and training support tasks daily. Maintain training lab cleanliness, functionality, and supply readiness. Assist with thin client inventory, shipping/receiving, supply orders, and office projects. Provide floor support to PAS and POD queues as needed to maintain operational readiness. Maintain the Training Error Database, to include entering, calling, and closing errors.

Requirements

• High school diploma or General Educational Development (GED) equivalency
• Proven ability to establish mission-focused teams, address personnel matters in a timely and professional manner, and foster a positive work environment.
• Knowledge of medical terminology and experience in clinical, healthcare operations, or related healthcare environments required.
• Strong critical thinking, analytical, and organizational skills with attention to detail.
• Ability to communicate clearly and professionally, both verbally and in writing, with coworkers, clinics, and leadership.
• Ability to effectively use and navigate computer systems relevant to job duties.
• Proficiency in Microsoft 365 and other standard office software applications.
• Ability to obtain and maintain the clearance required for issuance of a Common Access Card (CAC), in accordance with applicable regulations.
• Strong interpersonal and customer service skills, including professional telephone etiquette.
• Demonstrated ability to accept, apply, and respond constructively to feedback.
• Leadership experience in a fast-paced, high-volume call center or similar operational environment.

Nice To Haves

• Familiarity with military healthcare systems, TRICARE processes, and DHA appointing standards.
• Experience in healthcare administrative functions.
• Experience working in a call center or customer service environment.
• Experience with healthcare systems, including MHS GENESIS (highly desirable).

Responsibilities

• Update and distribute monthly training agenda tabs.
• Track attendance and update WFM segments for trainees.
• Review QA feedback, infractions, and coaching opportunities.
• Conduct coaching sessions and provide written recap communication.
• Prepare new hire profiles, training binders, badges, and equipment.
• Maintain training documents, name tags, and onboarding materials.
• Notify supervisors of supply or equipment needs.
• Update training session records, milestones, and notes.
• Provide floor support and assist with shipping, receiving, and inventory tasks.

Benefits

• Paid Time Off - 10 8-hour days
• Paid Holidays - 11 days
• Health and Welfare benefit of $5.09
• Company-funded match and safe harbor 401(k)
• Medical, Dental and vision plans available
• Life insurance and accidental death plans available
• Short-term and long-term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Referral bonuses
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED