Training Specialist - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

39d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Training Specialist who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Training Specialist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Training Specialist will provide training to Hosts at all Dollywood Company properties with focus on new hire orientation, leadership development, technology skill development, safety, and in other areas of identified need. This person will also work closely with other Training team members to develop and implement all necessary training projects as assigned. The Training Specialist will also be responsible for scheduling and execution of development programs and reporting of relevant data for all Dollywood Company Properties. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
College degree or practical experience required
Strong working knowledge and ability to teach common computer software preferred (e.g. scheduling, budgeting spreadsheet, word processing, presentation)
Excellent oral presentation & writing skills
Must successfully complete a pre-employment offer background check
Must have a valid Driver’s License with current automobile insurance and be able to drive company vehicles as required
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to work outdoors

Nice To Haves

Theme Park and/or teaching experience preferred

Responsibilities

Teach a variety of training classes using best practices and with high engagement
Support development of training content and materials
Work closely with other trainers to provide a consistent, effective training product
Seek ways to constantly improve training content and product
Develop tracking tools to establish training trends and outcomes
Maintain a well-stocked and organized classroom environment at various locations
Support Hosts’ needs in the computer labs in various locations
Provide primary administrative support to the Training and Development Team and Organizational Development Manager(s)
Oversee all aspects of the New Hire Orientation (NHO) or Leadership Development experience
Oversee NHO or Leadership Development follow up and reporting
Works occasionally alongside front-line Hosts to coach on Core Values and identify training needs
Schedules trainings, coordinates training calendars, prepares and manages training and computer lab materials
Assist in the collection and dissemination of training data to relevant teams
Serve as Computer Lab manager for the University Lab and Learning Legacy Computer Labs and be responsible for scheduling and reserving the training space
Oversee content, update and distribute related training materials
Inventory and order required training and functional supplies (including food purchasing/coordinating)
Organize and maintain calendars for reserving HR meeting space and training equipment
Adhere to annual budgets
Assist with all HR processes as needed
Liaison with teams to ensure a positive, engaging and successful New Hire experience or Leadership Development
Management reserves the right to change and/or add to these duties at any time