Culinary Multi Unit Lead - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

18h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Culinary Multi Unit Lead for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Culinary Multi Unit Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Culinary Multi Unit lead will assist in the successful and profitable operation of assigned Dollywood Theme Park Foods Division units by identifying and implementing goals and policies set forth by The Dollywood Company, as well as the local Health Department, through supervision of employees. These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must have a high school diploma or equivalent
Must be at least 18 years of age
A minimum of 4 years of Food Service experience
A minimum of 2 years of Supervisory experience
Must be able to pass ServSafe Manager Certification Program
Must be proficient in Microsoft Word, Outlook, and Excel
Must have a valid driver’s license and current insurance
Must be able to successfully complete a post-offer background check including a motor vehicle report and drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently and create a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved methods of communication
Able to tolerate various temperatures while working indoors and outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to lift up to 35 lbs.
Able to work outdoors
Able to stand and move about to assist where needed in a unit and to move from unit to unit
Able to lift and carry weights ranging from 10 – 35 lbs. to keep area stocked with product and supplies
Able to balance, kneel, stoop, and bend to help maintain a clean and organized work area
Manual dexterity to operate calculators and computers, as well as cash registers
Ability to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather
Able to maintain dependable work attendance and flexibility with assigned work schedules
Able to perform other functions as assigned

Responsibilities

Assists Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development
Assists Area managers in managing service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return)
Maintains food quality guidelines, including but not limited to: holding times, following recipes and portion procedures, safe operating of equipment, and ordering, storing, and rotating food properly
Ability to utilize customer service skills to resolve guest opportunities as they arise, but also to establish procedures to prevent future opportunities from occurring
Reviews payroll expenditures to be budgeted and approved based on guidelines.
Reviews and reports on daily, weekly, and period payroll expenses.
Report on weekly and period direct expenses
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Assists in the successful and profitable operation of multiple assigned units, including but not limited to revenue driving and expense management by maintaining inventory levels and budgets (expense controls with food costs, labor, and functional supplies)
Conducts daily safety and sanitation audits to ensure appropriate Dollywood, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests
Participates in monthly safety meetings & work closely with safety coordinator regarding safety trainers
Ensures compliance with all restaurant policies, standards and procedures
Ensuring adequate staffing to provide appropriate line speed for their unit(s)
Assists in the performance of Human Resource functions for staff, including attending hiring, training, scheduling, and evaluating performance
Ensures all team members have proper supplies, equipment and uniforms
Empowers team to provide excellent customer service within guidelines
Establishes and maintains open, collaborative relationships with team members and ensures Hosts do the same within the team
Handles team members’ questions and concerns
Solicits feedback, utilizes an “open door” policy and reviews team member satisfaction results to identify and address associate problems or concerns
Maintains effective communication by providing direction, coaching, mentoring, correction, training, support and development of staff through timely and specific feedback and recognition
Handles guest problems and complaints, seeking assistance from a manager as necessary
Monitors team to ensure performance expectations are met
Provides feedback to team members based on observation of service behaviors
Strives to improve service performance and guest experience
Sets a positive example for guest relations
Performs timely evaluations of direct reports
Motivates direct reports via incentives & recognition
Employees must be available and willing to work at different locations on park
Knows, understands, & enforces the use of the “Start Fresh” program when necessary
Develops and maintains cleaning schedules for assigned unit, ensuring all Dollywood safety policies and procedures are maintained
Be a host advocate by living out the Leading with Love principles and being a servant leader
Opens and closes restaurant shifts
Uses all available on the job training tools
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels associates regarding performance on an on-going basis