Inventory Control Senior Lead - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

15h

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an Inventory Control Senior Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Inventory Control Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Inventory Control Lead serves as liaison for the team responsible for inventory management of various Merchandise locations across The Dollywood Company including but not limited to Dollywood Theme Park, Dollywood’s Splash Country, and Dollywood’s DreamMore Resort & Spa. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
Two (2) years of office or data-entry experience preferred
Proficiency with common software required. Experience with AS400, JD Edwards and Pronto Thinclient preferred
1-2 years’ experience conducting and maintaining inventory is highly preferred
Must have a valid TN Driver’s License with current automobile insurance and be able to drive company vehicles as required
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently with creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to lift, up to 50 lbs, with assistance
Able to work outdoors
Ability to have finger movement to use computer and other office equipment
Ability to work unsupervised
Able to work with others in a friendly, positive manner
Ability to sit for long periods of time
Ability to comprehend instructions and retain information
Ability to handle high business volume and demand
Ability to move around in the office, climb stairs, and walk to other offices in the park
Ability to smile and maintain eye contact when greeting visitors to create a positive and friendly atmosphere
Able to remember and analyze information to make good decisions
Ability to maintain the required attendance to include any required overtime
Ability to work in a wide range of climate and temperature variations
Able to perform other functions as assigned
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods

Responsibilities

Serve as Liaison between Merchandise Inventory Control Technicians and Product Supervisor, fielding questions, opportunities and training needs
Responsible for HR functions of direct reports including training and developing hosts, host documentation, performance evaluations, corrective actions
Serves as main contact to Sales and Service team to receive guest correspondence and take appropriate action
Provides administrative support: division representative to park, process incoming/outgoing mail, purchase supplies
Identify and implement efficiencies for process and procedures
Manage and process inventory/price adjustments, open SKUs, negative on hand, price ticket requests, promotions, markdowns and mark-offs
Responsible for aspects of mid-period and period-end physical inventories —freeze inventories, generate count sheets, input counts, print discrepancy reports, finalize counts in system. Follow up/correct any large discrepancies with corresponding location leadership
Responsible for production data entry, maintaining & updating production recipes and item codes with leadership direction
Generate, auto-distribute and maintain weekly, period end and year end reports
Lead Inventory Control team in scheduled cycle counts, accurate completion and record maintenance
Manage mail orders including guest correspondence, guest refunds, product exchanges, product purchases with payment processing and overall communication through delivery