Training Specialist

Oklahoma State Government•Oklahoma City, OK

1d•$55,000 - $65,000•Onsite

About The Position

Position Description: Reporting to the MIS Training Manager, the Training Specialist will thoroughly understand the courts’ case management systems, as well as Oklahoma Appellate and District Court processes. The individual will develop and execute course curriculum, training materials, training plans, and training schedules for new and existing software and/or applications. Provide software instructions to end-users using a variety of methods including one-on-one training, hands-on classroom training, web-based training, computer-based training, software demonstrations, and workshops. Salary: $55,000.00 - $65,000.00 Commensurate on education and experience. FLSA Exemption: Non-exempt.

Requirements

Strong presentation and training skills.
Ability to review and evaluate end-user's educational needs and design appropriate course material.
Strong oral and written communication skills that non-technical end-users can understand.
Ability to learn new software applications and/or system features quickly and produce relevant courses and training materials
Excellent capacity to retain new information within a short timeframe and quickly learn and apply new skills.
Demonstrated experience working with Microsoft Windows and Microsoft Office required.
Strong design and layout skills.
Ability to adjust training style for a variety of end-users.
Strong critical thinking skills.
Public speaking experience in a variety of settings.
Statewide travel with overnight stay required.
Weekend work required during statewide implementation.
Possess a bachelor’s degree in computer science, Management Information Systems, Business, Training, or a related field. Five years of professional training experience may be substituted for a degree.
Demonstrated experience in developing web-based training (WBT), computer-based training (CBT), and other training materials.
Understanding of software development process.
Eligibility to work in the United States is required. The employer will not sponsor a work visa (H-1B, etc.) to fill this position.

Nice To Haves

Experience with a Learning Management System (LMS) preferred.
Knowledge in court processes preferred.

Responsibilities

Develop course curriculum, training materials and courses by collecting information pertaining to District Court and Appellate Court procedures, workflow, and job-specific functions and tasks.
Design and develop training materials for new and existing software applications. Materials should provide end-users and learners with step-by-step instructions and clarify the product's features and benefits. Determine the clearest and most logical way to present information for greatest reader comprehension.
Create, test, and review new and existing courseware. Make updates as necessary. Create scripts for video tutorials. Develop and implement online courses and video tutorials.
Design, test, create, and maintain courses within the Learning Management System (LMS).
Create attractive layouts for various types of training materials such as user guides, quick references, promotional emails, slideshows, etc. Text and images in the final design should be readable and balanced.
Generate innovative ideas for developing training materials and increasing learner participation.
Assist in the organization and planning of training initiatives, in line with project deadlines and expectations set forth by the management team.
Assist with project implementations, tasks will include facilitating end-user application trainings, developing training materials, partial or integration testing when necessary and supporting go-live activities.
Work closely with court staff to identify suitable training solutions and/or system needs.
Analyze the effectiveness of a course and tailor the course to improve its effectiveness. Understand and adjust training materials for relevance to the audience knowledge levels and learning styles.
Conduct training sessions on-site and remotely for a large or small group of end-users. Develop training and lesson plans. Organize, promote, and schedule courses.
Relay suggestions or needs of court end-users to the MIS Division and assist with ideas for customization of software to improve productivity. Advocate for the court end-users as necessary.
Provide phone assistance to court end-users, answering how-to questions and in some cases help to troubleshoot software issues.
Perform other related duties as assigned.