Training Specialist

Royal Communications Consultants•New York, NY

16h•Hybrid

About The Position

Training Specialist - HYBRID (midtown NYC) Designs, develops, delivers, and maintains highly effective and engaging learning content using multiple delivery methods including handouts, reference guides, walkthrough videos, micro/macro e-learning modules, and other digitized learning content. Organizes and conducts training sessions to ensure professional development in both virtual settings as well as corporate facilities, field sites, and off-site as needed. Helps manage a comprehensive course catalogue and training curriculum for all new and existing employees as well as participate in the training and organizational change management of system upgrades and new product implementations either virtual or on-site as needed. Works closely with business areas and other department trainers to ensure training needs are being met while also evaluating their effectiveness post implementation. Provides prompt and intelligible support to clients as they navigate training services and applicable products. Professional with applicable knowledge and some actionable experience. Works effectively on, and is able to actively contribute Operates defined tasks and responsibilities. Understands technical discussions at the 'task level'.

Requirements

Understands training content development and information delivery.
Ability to breakdown complex technical information into simple, easy to understand concepts for nontechnical users.
Basic understanding of content design/authoring tools such as Articulate, Captivate, SnagIt, Photo Shop, Adobe Premier or others.
Possesses excellent written and verbal communication skills and interpersonal skills; as well as possesses above average computer and technical skills.
Understands the integration of information technology systems.
Ability to flex with the ever-changing needs of a complex and dynamic organization and healthcare industry.
Motivated, able to work on multiple highly complex projects at the same time.
Proficiency – Intermediate.
Ability to support a flexible weekday work schedule which could include early morning or early evening meetings to accommodate the schedules of other executive and clinical staff.
Proficiency – Intermediate.

Nice To Haves

Two-four (2-4) years’ experience working in a training, learning and development or consulting environment preferred.
Bachelor’s Degree in Business, Communications, Marketing, Human Resources, IT, Organizational Development, Psychology or related field preferred.

Responsibilities

Conducts both virtual and onsite training sessions to diverse groups, ensuring interactive and engaging learning experiences.
Provides support to employees and managers across the organization.
Understands and is able to articulate digital product functionality to end users.
Participates in the training and organizational change management of system upgrades and new product implementations, where applicable.
Works alongside product roll-out teams to deliver on training objectives.
Has a basic understanding of platform and product road maps.
Platform liaison or subject matter expert in one or more system.
Sharing knowledge of enhancements, designing internal training materials, and providing education and support to teammates.
Designs and develops clear, effective training content, including guides, presentations, how-to videos, and e-learning modules, tailored to the learning objectives.
Regularly reviews and update training materials to ensure accuracy, relevance, and alignment with the latest industry standards and practices.
Helps manage a diverse course catalog.
Manages course registration and enrollment.
Evaluate training program effectiveness through feedback surveys and assessments.