Training Specialist

Point32Health

12d • Hybrid

About The Position

The Training Specialist assists with needs assessment, discovery, design, development, and implementation of training programs. They’re responsible for the successful delivery of technical training, service skills training, and other developmental training to new and experienced staff under moderate supervision. This role involves creating engaging learning environments using available tools, and collaborating with subject matter experts (SMEs) and instructional designers to ensure our programs are of the highest quality standard and are successful in achieving departmental and organizational goals.

Requirements

• Bachelor's degree in education or related field, or equivalent experience
• External candidates: 1-3 years relevant experience in a training and development position, perferably in health care industry. Experience in implementing skills-based training programs utilizing documentation, facilitation, presentation and consultative skills.
• Internal candidates: demonstrated subjuct matter expertise in health insurance operations, with a proven ability to help others learn and grow through effective communication and mentoring.
• Strong presentation, facilitation and classroom management skills
• Strong written, verbal communication and consultation skills
• Strong organizational and analytical skills
• Ability to adjust to changing priorities and environments
• Ability to master new technical and business knowledge to meet the needs of the business
• Ability to prioritize tasks, plan, and organize work to optimize productivity and achieve goals
• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Responsibilities

• Create relevant and easily searchable procedural documents, manuals, and technical documents, applying appropriate keywords and following document Styles & Standards.
• Respond in a timely manner to feedback requests, including research, vetting, and incorporating feedback.
• Foster strong working relationships with key business departments by attending partner department meetings, workgroup meetings, and stakeholder meetings.
• Conduct regular audits to ensure all documents are up-to-date and accurately reflect current business processes, ensuring a consistent experience.
• Support new requests and project work by collaborating with instructional designers, training, subject matter experts, and project managers.
• Help onboard new specialists and mentor peers.
• Support continuous improvement by flagging gaps, identifying broken processes, and recommending solutions.
• Actively participate in process improvement initiatives to enhance efficiency and effectiveness.
• Other duties as assigned

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level